Infrastructure/Product Support

Job Description:

Web, Middleware Products Risk / Lifecycle Management, Tooling, and Upgrade Technology

Company Profile:
We are a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm’s employees serve clients worldwide including corporations, governments, institutions and individuals.

Enterprise Technology & Services:
Enterprise Technology & Services (ETS) delivers shared technology services for Company’s supporting all business applications and end users. ETS provides capabilities for all stages of Company’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.

Job Profile:
The EC Lifecycle Management Platform team is responsible for the assessment, reporting, planning and execution of certain facets of platform product’s lifecycle such as vulnerability management and version hygiene to ensure that deployment and usage of these products in the firm’s production and non-production environments results in a more stable, current and secure infrastructure. The web/middleware platform products cover: Apache, Tomcat, Websphere, zookeeper, Lightstreamer, Stunnel, IIS, etc., that spans from intranet Web farms, middleware to DMZ Client facing technology hosting platform.

Main Responsibilities:

1. Work with Engineering/operational SMEs and use existing tools or develop new tools to accurately report the current versions (major and minor) of all vendor related software and hardware across Web/Middleware products and establish a set of repeatable processes to regularly update/upgrade the versions to a more recent one.
2. Deploy and maintain products versions dashboard, provide regular reporting for the stakeholders.
3. Work with firm’s Technology Risk department and Products Engineering/Operations and product management etc to assess, report and track remediation of vulnerabilities across Platform Products, and provide remediation and products patching if necessary.
4. Participate regular CVEs/Vulnerability review, provide timely updates and report on the status of the CVEs and related patching and upgrade.
5. Develop and maintain tooling/automation/dashboard in assisting CVEs/Vulnerability reporting, and tracking.
6. Establish repeatable and regular patching/upgrade processes (analyze, plan, deploy and report) for major Web/Middleware products.
7. Work with Products owners (Engineering, operation and product managers) and Hygiene Program PMOs to accurately assess, report and track remediation of hygiene items across Platform products.
8. Provide regularly Hygiene reports with key highlights and risks; Develop tooling and automation in assisting these reports, such as dashboard etc.
9. Assess and develop necessary tooling/automation for other aspects of lifecycle functions, such as products upgrade / patching automation etc.
10. On a needed basis, provide project management and deployment/execution for certain special projects.

Primary Skills:
• Proficient in scripting language for automation;
• Knowledge and experience in Linux, Windows, networks;
• Strong interpersonal and communication skills and ability to work with multiple stakeholders in a large corporate setting;
• Knowledge of processes and tools utilized for system management, problem reporting and change management.

Good To have Skills:
• Working Experience in above mentioned web and platform products;
• Experience in product and project management;

We are an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.