Infrastructure Analyst – Intermediate – Server/Systems Engineer

Ornge; Mississauga; Hybrid; CAD 71,000 - 86,000; Full time

Job summary

As an Infrastructure Analyst at Ornge, you'll play a pivotal role in optimizing IT infrastructure supporting critical care across Ontario. With responsibilities ranging from managing user accounts to ensuring optimal performance of complex systems, this position offers a dynamic work environment with significant opportunities for personal and professional growth within a supportive and uplifting organization.

Benefits

Comprehensive Health, Dental, and Vision Benefit Plan

Tuition reimbursement and opportunities for learning and development

24/7 Employee and Family Assistance Program

Three Paid Personal Days

Accrued vacation time starting at three weeks per year

Employee Promotional Programs for personal phone plans, travel, and more

Premium Defined Benefits Pension Plan Automatic Enrollment

Qualifications

• A minimum of 4 years of I.T. infrastructure experience is required.
• Experience with formal project management approaches like Agile or PMP is beneficial.
• MCSE certification is preferred.

Responsibilities

• Architects, configures, and supports medium complexity IT infrastructure.
• Provides Tier 2/Tier 3 escalation support for business-critical systems.
• Mentors junior team members and leads technical architectural design.

Skills

Active Directory Management

Cloud Administration

Microsoft Windows Server Administration

Scripting

Backup Solutions Management

User Support

Education

University Degree in Computer Science, Engineering, or related field

Tools

Azure Entra ID

Microsoft Exchange

VMware

Hyper-V

Microsoft Baseline Security Analyzer (MBSA)

Job description

INFRASTRUCTURE ANALYST – INTERMEDIATE – SERVER/SYSTEMS ENGINEER

Reference #:2025-88

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title	Infrastructure Analyst – Intermediate – Server/Systems Engineer
Department/Section	Corporate Services
Employment Status	Permanent Full Time
Targeted Salary Range	$71,608.30-$85,035.11
Work Mode	Hybrid (2 Days Per Week)
Existing Vacancy	New Position
Location	5310 Explorer Dr Mississauga, ON
Hours of Work	Monday – Friday 8:30am-4:30pm
Posting Open Date	June 12, 2025
Posting Close Date	June 26, 2025

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

The Intermediate Infrastructure Analyst architects, configures and supports medium complexity IT infrastructure to ensure optimal performance and administration, as per best practice. They also mentor more junior team members and present options/solutions to stakeholders as part of continuous improvement.

Key Accountabilities:

• Manages user accounts and permissions with Azure Entra ID. Experience designing and supporting Active Directory environments with 950+ users, including Group Policy, Certificates.
• Designs, maintains, and supports storage layer and backup solutions through proper capacity planning, upgrades, and continuous monitoring to provide regulatory data retention and availability (DR scenario).
• Maintains and supports Ornge’s messaging infrastructure.
• Acts as subject matter expert (SME) in Microsoft Windows Server administration.
• Maintains and improves the security of Ornge’s desktop/servers through antivirus and malware protection, Symantec Endpoint Protection, Symantec Endpoint Encryption, Microsoft Baseline Security Analyzer (MBSA), user access/privileges reviews, and best practices.
• Experience designing, deploying, configuring, and supporting Microsoft Windows operations systems.
• Experience in cloud administration.
• Experience supporting a 100+ Microsoft Windows Server infrastructure (web servers, application servers, database servers).
• Experience designing and supporting highly virtualized environments (VMware, Hyper-v, Xen).
• Experience in designing, implementing, configuring, and maintaining VMware ESXi including HA/DRS and Virtual Centre and ESX.
• Experience supporting Microsoft Exchange and administering message hygiene.
• MCSE Certification
• Supports IT infrastructure and end user support to ensure optimal performance.

• Acts as SME in proactively maintaining and supporting Ornge’s virtualized and/or appliance infrastructure (head office and disaster recovery site) and increasing the server virtualization ratio to lower energy and technology costs/physical footprint, increase systems uptime, and faster server provisioning.
• Provides Tier2/Tier3 infrastructure escalation point for business-critical third-party applications/systems and is on-call 24/7.
• Provides domain application support.
• Leads medium complexity technical architectural design to ensure approach meets needs of the organization and users and the best practices are met.
• Ensures proposed solutions follow our technical standards and are efficient, simple, secure, and effective.
• Applies experience, judgment, business application, system knowledge, and technical skill to assist team in meeting goals.
• Assist privacy officer in audits and freedom of information requests.
• Implements, and tests disaster recovery procedures.
• Acts as a mentor for helpdesk staff.
• Updates server documentation and manuals.
• Performs shell scripting or other basic scripting tasks.
• Accountability 5: Aligns vendor specific standard procedures and in-house specific policies and guidelines to determine how tasks are to be carried out including proper sequencing for upgrades.
• Participates in request for proposal (RFP) and request for quote (RFQ) processes.
• Provides third party vendor management.
• Provides expertise in various business projects from a technical perspective.
• Researches and implements Proof of Concepts to test emerging technologies.

Qualifications:

• University Degree in Computer Science, Engineering, or related field.
• A minimum of 4 years of experience and I.T. infrastructure experience.
• Extensive experience in managing the architecture, coordination, and delivery of medium complexity infrastructure solutions.
• Proven track record of mentoring team members, collaboration and relationship building.
• Experience with business stakeholder collaboration and relationship building.
• Experience in formal project management (i.e. Agile, PMP).
• Applicable CompTIA designations/certifications is preferred.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at three weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness,attractions and more!
• Tuition reimbursement and opportunities for learning and development.

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• All resumes are reviewed by our team and only those under consideration will be contacted.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at [e-mail].
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.