Infrastructure Analyst

Cambridge Housing Authority; Windsor; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading company is looking for an Infrastructure Analyst to join their Technical Support Services team in Canada. This role encompasses managing IT infrastructure, collaborating with various IT professionals, and implementing tech solutions to optimize operations. Candidates should possess a degree in IT and have significant experience in managing critical IT services. A proactive approach to problem-solving and excellent communication skills are essential for success in this role.

Qualifications

• Minimum 5+ years' experience in IT infrastructure.
• Experience managing AD, Azure, O365, DNS services.
• Familiarity with ITIL or Kanban principles.

Responsibilities

• Maintain IT infrastructure reliability and performance.
• Follow change management processes and conduct maintenance.
• Interface with IT project teams to onboard new technologies.

Skills

Problem-solving

Analytical skills

Communication skills

Education

Degree or Diploma in IT discipline

Tools

Active Directory

Microsoft Azure

O365

DNS services

PowerShell

Job description

Job Title: Infrastructure Analyst

Location:AutoCanada Head Office – Edmonton

About the Role:

As an Infrastructure Analyst within the Technical Support Services team, you will play a crucial role in ensuring the reliability, availability, capacity, and performance of AutoCanada’s IT infrastructure. You will work collaboratively with server, cloud, and system administrators to maintain and optimize our complex IT environment, delivering maximum value to the organization. This role requires strong technical skills, problem-solving abilities, and a proactive approach to continuous improvement.

Responsibilities:

• Follow change management processes, perform regular maintenance, and assist in problem management.
• Maintain accurate information of all IT infrastructure components and assets.
• Recommend and implement technology and infrastructure solutions.
• Provide input on infrastructure availability, capacity, performance, disaster recovery, and root cause analysis.
• Maintain positive relationships with vendors and technology providers.
• Ensure continuous operations of backup and recovery systems.
• Provide business-relevant reporting and context of the IT environment.
• Interface with IT Project Delivery and Acquisition Teams to onboard new technologies and locations.

Qualifications :

• Degree or Diploma in an IT discipline or equivalent.
• Minimum 5+ years of experience in IT infrastructure with a demonstrated record of increased responsibility.
• Experience managing Active Directory (AD), Microsoft Azure, O365, and DNS services.
• Experience with multiple email platforms (e.g., M365, GMAIL) and mail management.
• Experience with server virtualization, infrastructure monitoring, server patch maintenance, Azure cloud services, SaaS applications, and general networking concepts.
• Proficiency in command-line shell and scripting languages (e.g., PowerShell).
• Strong problem-solving, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks effectively.
• Knowledge of Disaster Recovery, Business Continuity Planning, and IT Security Controls.
• Familiarity with ITIL, Kanban, or Enterprise IT framework principles.

Nice to Haves:

• Experience in a large or enterprise environment (1000+ employees).
• Experience with application deployment software and systems (e.g., PDQ, MDT, Intune).
• Proven experience implementing repeatable processes and delivering automation and standardization.

Who we are:

AutoCanada is a publicly traded multi-location automotive dealership group operating in both Canada and the United States and headquartered in Edmonton. The multi-location dealership model enables AutoCanada to serve a diversified geographic customer base, providing a range of services including new and used vehicle sales, financing, leasing, automotive service and repair, collision repair, and parts sales. Founded in 2006, AutoCanada has expanded significantly and continues to grow.

For more information about AutoCanada, check out autocan.ca, Instagram, Facebook.

To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture. As an equal opportunity employer, we encourage applications from all qualified individuals.

Instagram Facebook LinkedIn