Infra Tech Lead Analyst

Citi; Mississauga; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Infra Tech Lead Analyst to enhance application support and production stability. This role focuses on providing L3 support for WebSphere and Tomcat environments, ensuring quality software delivery, and driving cloud transitions. You'll collaborate with cross-functional teams to design automated solutions, troubleshoot complex issues, and manage application environments. This position offers a dynamic work environment where your expertise will directly impact the efficiency of technology solutions and support the growth of innovative financial services. If you thrive in a fast-paced, collaborative setting and have a passion for technology, this opportunity is perfect for you.

Qualifications

• 8+ years in WebSphere administration, 6+ years in Tomcat administration.
• Experience in Python scripting and Unix/Linux environments.

Responsibilities

• Provide L3 support for WebSphere/Tomcat and troubleshoot application issues.
• Design and develop tools for monitoring and application support activities.

Skills

WebSphere Application Server Administration

Tomcat Administration

Unix/Linux Environment

Python Scripting

Ansible

Terraform

Jenkins

Team Management

Troubleshooting Skills

Client Relationship Management

Education

Bachelor’s/University Degree

Tools

ServiceNow

Autosys

Udeploy

Job description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

The Infra Tech Lead Analyst position is created for WebSphere Application Server L3 SME and L3 Production support. Our primary function is to engineer and implement technology solutions that will help application teams avoid production outages and produce quality software. From Shared Services team we handle all administrative activities for a variety of middleware technologies. We also provide development support for hundreds of applications.

We are also assisting several applications with their cloud transition. Our services include:

• Engineering
• Onboarding
• Reusable Tools
• Environment Automation
• License Management
• SME support along with advanced troubleshooting
• Design and Capacity Analysis
• Initiatives that improve productivity and result in efficiencies
• Interact with SA, DBA, developers and product and send requests to Architecture

Role Description:

• WebSphere/Tomcat Application Server L3 support.
• Design and Develop tools to standardize and automate monitoring, application support activities.
• Technical support to applications on troubleshooting Environment, software and application level issues for WebSphere/Tomcat and IBM/AHS HTTP Server.
• Write, test programs using Unix Shell/python/ansible scripting.
• Partner with cross-functional teams across Development, Validation/QC, Production.
• Triaging/driving MIM calls and L3 production support for WebSphere infrastructure.
• Building WebSphere application server environments, patching, VA fixes, driving production changes.
• Providing design inputs, capacity analysis and architectural solution for Tomcat/WebSphere Application environment setups.
• Support Global teams across all of ICG supporting cutting-edge solutions.
• Expertise in ITRS monitoring including dashboard setup and command setup with authorization setup through ServiceNow groups.
• Expertise in automation with Autosys, Udeploy, Python. Exposure to Tomcat/containerization would be a value add.
• Managing support services and change management using ServiceNow application.

Qualifications:

Bachelor’s/University degree or equivalent educational qualification.

• 8+ years of WebSphere application server administration exposure for WAS version 6,7,8.5 and WAS9.x.
• 6+ years of Tomcat Administration.
• Exposure to Ansible, Terraform, Jenkins and Udeploy is a value add.

Skills Required:

• Experience in Administrating Applications hosted on Tomcat.
• Experience in working in Unix/Linux environment.
• Experience in Python scripting for WebSphere application server.
• Experience in analyzing WebSphere log files and generating automated performance reports.
• Experience troubleshooting WAS and IBM HTTP server related issues.
• Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently.
• Team management and leadership experience.
• Must have experience in participating in the management of multiple concurrent initiatives while relying on extensive experience and judgment to plan and accomplish goals.
• Puts clients first by anticipating, understanding, and exceeding their expectations and needs.
• Acts as a trusted partner to clients by delivering superior advice, products and services.
• Drives innovation, competitive differentiation and speed to market by actively learning from others.
• Exemplifies global leadership by embracing unique perspectives from across the organization.
• Challenges self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue.
• Treats people with respect and assumes the intentions of others are based on common goals and shared purpose.
• Exhibits confidence and agility in challenging times.
• Sets the standard for the highest integrity in every decision.
• Has the courage to always do what’s right and the humility to learn from mistakes.
• Sets goals and measures progress to ensure the organization is focused on ethics, execution, and results.
• Expects self to consistently meet/exceed expectations.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

Job Family Group: Technology

Job Family: Infrastructure

Time Type: Full time

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.