Information Technology Support Technician

Catapult Solutions Group; Vancouver; On-site; Full time

Job summary

A global streaming platform company is seeking an IT Support Specialist for a full-time, onsite role in Vancouver. The candidate will be the primary IT contact at the local office, managing end-user support and facility infrastructure. Essential qualifications include 1-2 years of desktop support experience, strong troubleshooting capabilities, and effective communication skills. This contract role offers a pay rate of $20 - $23 per hour with a typical schedule of 40 hours per week, Monday to Friday.

Qualifications

• 1-2 years of experience in desktop support or IT operations.
• Strong troubleshooting skills across hardware and software.
• Excellent communication and coordination skills.

Responsibilities

• Providing end-user hardware and software support.
• Managing mobile devices and associated service lines.
• Logging, escalating, and tracking issues.

Skills

Troubleshooting skills

Excellent communication

Asset management experience

Ability to work independently

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in a related field

Tools

IT asset management tools

Job description

Catapult Solutions Group provided pay range

This range is provided by Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

20.00 / hr - $23.00 / hr

IT Support Specialist

Contract – 12-Month Contract (with potential for extension)

About Company

A global streaming platform offering a vast library of movies, TV shows, documentaries, and mobile games across multiple genres and languages.

Job Description

We are seeking a hands-on and reliable IT Support Specialist for a full-time, onsite role in Vancouver Canada. This individual will be the primary point of contact for all IT-related needs at the local office, supporting both end-user devices and facility infrastructure. The ideal candidate is tech-savvy, organized, and capable of balancing routine support tasks with special IT projects.

What you’ll be responsible for

• Providing end-user hardware and software support for company-issued devices (laptops, desktops, tablets, peripherals)
• Managing mobile devices and associated service lines
• Coordinating with facilities and external vendors during scheduled maintenance or infrastructure-related issues
• Logging, escalating, and tracking issues as needed with internal IT stakeholders
• Issuing and collecting IT equipment using asset inventory systems
• Maintaining accurate records of IT assets
• Acting as the onsite IT presence during core hours for real-time troubleshooting
• Supporting office moves, pilot programs, and system migrations under project lead direction

Required Experience / Skills

• 1-2 years of experience in desktop support or IT operations
• Strong troubleshooting skills across hardware and software
• Experience with asset management and inventory tools
• Excellent communication and coordination skills
• Ability to work independently while maintaining alignment with remote IT teams

Nice-to-Haves

• Previous work with cross-functional teams and vendors in an office / facilities environment

Education

• High school diploma or equivalent required; associate’s or bachelor’s degree in a related field preferred

Pay & Benefits Summary

• 23 / hour T4
• Schedule : Monday to Friday, 40 hours / week (9am–6pm or 10am–7pm)
• Background check required (no drug test needed)

Apply Now or Begin your Interview Now!

Video Interview Here

IT Support, Desktop Support, Onsite IT, Asset Management, Hardware Support, Facility IT Support, Vancouver Tech Jobs

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Staffing and Recruiting and Entertainment Providers

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