Information Technology Support Technician

Fortis Life Sciences; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading life sciences company in Toronto is seeking an IT Support Technician II to provide first-line IT support to employees. Responsibilities include troubleshooting hardware and software issues, managing helpdesk requests, and assisting with onboarding. Candidates should have 2+ years of experience and strong communication skills. This position offers a salary range of $55,000 to $70,000 annually and is fully on-site.

Qualifications

• 2+ years of experience in IT support or similar role.
• Certifications including A+, Network+, and Security+ preferred.
• Experience with scripting and automation using PowerShell or similar languages.

Responsibilities

• Provide first-line IT Support for on-site and remote employees.
• Manage IT helpdesk requests and ensure timely resolution.
• Assist with onboarding and offboarding employees.

Skills

Technical support

Troubleshooting skills

Customer service

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Office 365 Administration

Atlassian/JIRA/Confluence

Windows 10/11

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Fortis Life Sciences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

55,000.00 / yr - $70,000.00 / yr

Position Summary

Fortis is a global leader in life sciences and diagnostics reagents and solutions. We partner with our customers to design, validate, and manufacture solutions to solve their complex development problems. Our Teams work together across various sites, functions, & scientific disciplines to help our customers bring their innovations to market with confidence.

The IT Support Technician II is a key role on our IT Team. This individual will be responsible for assisting all Fortis employees with technical support of desktop / laptop computers, software, and related peripherals / technology. The ideal candidate is adaptable and can quickly learn and implement new technologies to improve company operations. This role is fully on-site at our facility in Toronto, Canada.

What You Will Do

• Provide first-line IT Support for on-site and remote employees, troubleshooting hardware and software issues through various communication channels (phone, virtual, email, in-person)
• Manage IT helpdesk requests and ensure timely resolution of IT issues
• Assist with onboarding and offboarding employees, including setting up and deactivating accounts, configuring devices, and granting appropriate access to systems
• Manage business computers lifecycle (installation, maintenance, RMA, decommission)
• Install, configure, and troubleshoot end-user computer peripherals
• Provide support for Conference Room Audio / Video / Meeting equipment
• Manage, monitor, and support printer fleet
• Create and update documentation of all processes related to role
• Maintain accurate inventory of IT equipment and IT software inventory
• Assist with daily operation of IT networking and systems; both on-premises and cloud-based
• Perform other tasks as assigned by management
• Position may require some after business hours and weekend work as needed
• Be able to lift objects up to 50lbs

Who You Are & What You Bring

Knowledge, Skills, and Abilities :

2+ years of experience in IT support, help desk, systems administration, or similar role

Bachelor’s degree or equivalent experience preferred, not required

Certifications including A+, Network+, and Security+ preferred, not required

Experience with Atlassian / JIRA / Confluence, Okta, RingCentral, and NinjaRMM / NinjaOne preferred

Experience with Office 365 Administration, including Intune, Exchange, Teams, and SharePoint

Experience with scripting and automation using PowerShell or similar languages

Basic knowledge and experience with Microsoft Server Technologies (Active Directory, Hyper-V)

Strong knowledge of Windows 10 / 11

Understanding of basic networking concepts

Understanding of cloud-based technologies and solutions

Must exhibit exceptional troubleshooting skills and a proactive approach to problem-solving

Strong communication skills, both oral and written, using technical and user-friendly language

Must be self-motivated, detail-oriented, and customer service focused

What We Offer

We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission : “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE) :

Excellence – We believe in solving for root cause. No shortcuts, no “band-aids”

Customer First – We prioritize the experience and outcomes of our customers above all.

Integrity – We are honest and accountable, holding ourselves to a high standard of ethical conduct.

Trust – We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.

Entrepreneurship – We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.

Fortis is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Fortis also prohibits harassment of applicants or employees based on any of these protected categories. It is also Fortis’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology, Customer Service, and General Business

Industries

IT System Training and Support and Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Fortis Life Sciences by 2x

Get notified about new Information Technology Support Technician jobs in Toronto, Ontario, Canada .

Technical Support Specialist - 3 month contract

Toronto, Ontario, Canada $35.00-$40.00 14 hours ago

Junior Helpdesk Support Technician (Hybrid)

Toronto, Ontario, Canada $60,000.00-$70,000.00 2 weeks ago

Specialist, Executive Technical Support, Scotiabank

Technical Support and Services, Hardware, Tangerine

North York, Ontario, Canada CA$50,000.00-CA$60,000.00 2 weeks ago

Technical Support Specialist - Enterprise

End User Services, Coordinator (12-month contract)

Toronto, Ontario, Canada CA$83,000.00-CA$100,000.00 1 month ago

Toronto, Ontario, Canada CA$38,000.00-CA$44,000.00 14 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr