Information Technology Support Specialist - Tier 1

JD Sports Canada; Toronto; On-site; CAD 45,000 - 50,000; Full time

Job summary

JD Sports Canada is seeking a Tier 1 IT Support professional to handle day-to-day operational IT issues. This role involves providing technical assistance to internal departments, managing support tickets, and troubleshooting various software and hardware challenges while promoting an inclusive and diverse culture.

Qualifications

• Minimum of 1 year of technical customer service preferred.
• Experience with IT support ticketing systems.
• Able to work independently and in a team environment.

Responsibilities

• Provide day-to-day technical support to internal stakeholders.
• Troubleshoot Microsoft Applications and Windows Operating Systems.
• Manage support tickets and prioritize workflow.

Skills

Problem-solving

Customer service

Multitasking

Teamwork

Time management

Education

High School Diploma or equivalent

Tools

IT support ticketing systems

Job description

Location: Toronto

Salary: 45-50k

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

About the role:

The Tier 1 IT Support is responsible for supporting day-to-day operational IT issues across the business.

Duties and responsibilities:

• Provide day-to-day technical support to internal stakeholders, ensuring the smooth running of computers, network devices and printers
• Responding in a timely manner to service issues and requests
• Managing support tickets and prioritizing workflow to meet established timeframes
• Troubleshoot Microsoft Applications and Windows Operating Systems
• Reviewing complaints, resolving issues, and liaising with internal stakeholders to provide effective solutions
• Build relationships with all departments, vendors and suppliers, ensuring communication is effective
• Maintain an IT asset register, manage inventory of hardware and software
• Work closely with our IT team on projects and provide on call support as required

Job Requirements:

• A minimum of 1 year of technical customer service preferred
• Completion of High School Diploma or equivalent
• Experience with IT support ticketing systems.
• Strong computer and web-based problem-solving skills
• Able to work independently and in a team environment
• Excellent ability to multitask and prioritize workload