Information Technology Support Specialist (ITSS) - Permanent 2025 (88806)

Government of Nova Scotia; Barrington; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Tri-County Regional Centre for Education is seeking an Information Technology Support Specialist to provide technical support across various locations. The ideal candidate will possess relevant qualifications, experience in networking, and strong interpersonal skills, contributing to the effective use of technologies in educational settings.

Benefits

Benefits (Health, Dental, etc.)

Pension Plan with company contribution

Employee & Family Assistance Program

Vacation Entitlement

Professional Development fund

Free on-site parking

Employee discounts to fitness center

Qualifications

• 1-2 years of experience preferred.
• Proficiency in relevant operating systems (Windows, Linux, Macintosh).
• Valid NS drivers’ license and reliable access to vehicle.

Responsibilities

• Install and maintain ICT systems and networks.
• Provide technical support and instruction to staff.
• Maintain records and complete work orders.

Skills

Knowledge of wireless networking

Broad knowledge of networking and communications

Proficiency in network technology (LAN, WAN, TCP/IP, DNS)

Strong interpersonal and communication skills

Ability to lift up to 50lbs

Education

Degree, diploma, or certification in technology

Relevant industry certifications

Job description

INTERNAL APPLICANTS - CLICK HERE TO APPLY

Tri-County Regional Centre for Education

The Tri-County Regional Centre for Education (TCRCE) encompasses the three (3) Counties of Shelburne, Yarmouth, and Digby serving approximately 6100 students in twenty-two (22) schools, composed of 13Elementary Schools, 6 High Schools, 1 Middle School, and 2 Elementary/High Schools.

Regional Centres for Education have Employment Equity Policies and/or processes and we actively encourage applications from under-represented groups, particularly people of African descent/ancestry and Mi’kmaw/Indigenous ancestry. Please ensure that you complete the self-identification portion on the position application.

DEADLINE FOR APPLICATIONS (mm,dd,yyyy): 07/06/2025 at 11:59pm.

Effective Dates (mm,dd,yyyy): 07/14/2025

Position Type: Permanent

Position: Information Technology Support Specialist (ITSS)

Reports to: Manager of Technology

Locations: Drumlin Heights, Barrington Municipal High, Forest Ridge, ERMES & Also supporting the Barrington Ops Workshop.

QUALIFICATIONS
● Degree, diploma, or certification in technology;
● Relevant industry certifications;
● Knowledge of wireless networking;
● 1-2 years of experience preferred;
● Broad knowledge of networking and communications;
● Proficiency in network technology (LAN, WAN, TCP/IP, DNS);
● Proficiency in relevant operating systems (Microsoft Windows 10, Microsoft Windows 2016 Server, Linux, Macintosh, Mobile OS, etc.);
● Experience with Windows Active Directory;
● Training and experience in the installation of a variety of peripheral devices such as wireless access points, printers, scanners, digital cameras, CCTV, audio equipment, etc;
● Knowledge of computer systems in both education and industry;
● Willingness to undergo additional training as required;
● Valid NS drivers’ license and reliable access to a vehicle;
● Ability to lift up to 50lbs;
● Completion of WHMIS and First Aid, or willingness to obtain upon hire.

CHARACTERISTICS
● Ability to interact professionally and confidentially with management and other staff members;
● Strong interpersonal and communication skills;
● Ability to work collaboratively with staff and school administration and work alongside diverse cultural and racial backgrounds;

● A team player who is able to work independently and within deadlines;

● Demonstrated ability to value the voice and contribution of others while remaining open to corrective feedback.

ACCOUNTABILITIES

● Implement and maintain information and communications technology. For example:

○ Install, configure, troubleshoot and repair: including, but not limited to, network cabling, connectivity hardware, computer hardware, networks and operating systems;

○ Administer and implement changes in servers, together with their associated operating systems.

● Perform administrative and support functions with regards to technology and the users of technology. For example:

○ Develop and maintain sufficient knowledge of the information technologies used within TCRCE (Tri-County Regional Centre for Education) in order to provide quality technical support to users of those technologies;

○ Maintain appropriate written and electronic records to document any changes made to systems in schools;

○ Complete work orders, surveys and other reports as required and on a timely basis;

○ Provide basic technical instruction to school staff on installed systems;

○ Research and review latest software updates.

● Participate in professional development;

● Performs other duties as required and assigned with the scope of the position.

This is a NSGEU position - 8 hours per day

A copy of the collective agreement can be found (copy link: https://www.tcrce.ca/index.php?gf-download=2023/03/2021-2024-NSGEU-Collective-Agreement-TCRCE.pdf&form-id=7&field-id=2&hash=1f1ff9079407d07067d2d24e5ae3ada38584f9fb7e703ad48c1fe3b992152ca7 )

What the TCRCE can offer you:

Successful candidates may be eligible for:

• Benefits (Health, Dental, etc.);
• Pension Plan with company contribution for eligible employees;
• Employee & Family Assistance Program;
• Vacation Entitlement;
• Professional Development fund;
• Free on-site parking;
• Employee discounts to the local fitness center;
• Member of the Nova Scotia Government & General Employees Union(NSGEU Local 74);
• And much more…

TO APPLY:

• Complete the online profile/resume - you can attach a resume to your profile, security checks, and reference letters if applicable.In the profile ensure you fill in all areas with a red asterisk * to avoid errors even if it doesn't pertain to your application.
• Ensure your resume is up to date and includes all relevant education, experience, training, and certificates.
• Ensure to upload all post secondary education diploma/certificates.

(Please note : Three (3) references from Immediate Supervisors required - failure to include your references will cause delay in processing your application, also you should include email addresses for your references, this will speed up the process, ensure they know to check their junk/spam folders).

Once You've Applied:

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.A notification email will be sent when the position has been filled. Ensure to check your junk/spam folders.

SECURITY CHECKS:

The Tri-County Regional Centre for Educationrequires that allnewly hiredemployees provide a satisfactory Child Abuse Register Check andCriminal Record / Vulnerable SectorChecks. If you have current security checks less than 3 months oldyou can attach these checks to your profile / resume, otherwise, you will receive instructions once a decision has been made on your application.

For more information about the TCRCEvisit our website athttps://www.tcrce.ca/