Information Technology Summer Student

LaPrairie Group of Companies; Calgary; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an energetic IT Summer Student to support their Calgary office's IT network. This role offers a fantastic opportunity to gain hands-on experience in technical support, working closely with both local and remote staff. You will manage helpdesk tickets, assist with desktop and server issues, and engage in various IT projects. If you are a detail-oriented individual with a passion for technology and customer service, this position will provide you with valuable insights and skills in a dynamic work environment.

Qualifications

• Enrolled in a relevant degree or technology certificate program.
• Some experience in desktop support and customer service.

Responsibilities

• Provide technical support to local and remote staff.
• Manage helpdesk calls and tickets efficiently.
• Image computers and deploy software across platforms.

Skills

Customer Service

Troubleshooting

Problem Solving

Multitasking

Analytical Skills

Communication Skills

Education

Bachelor’s Degree

Associate Degree

Post-secondary Technology Certificate

Tools

Windows Desktop OS

Windows Server OS

Microsoft Office365

Active Directory

Helpdesk Ticketing Systems

Job description

The LaPrairie Group of Companies is looking for an energetic, customer-focused, and detail-oriented individual to join our team as an IT Summer Student at our Calgary, Alberta office. We are looking to fill two (2) student positions.

Reporting to the IT Manager, the IT Summer Student is responsible for supporting and helping to maintain all aspects of the IT network at LaPrairie Group of Companies. This role includes a mixture of end-user technical and desktop support, in addition to supporting other systems, servers, and networks.

Roles And Responsibilities

1. Provide technical support and assistance to local and remote staff with a variety of common day-to-day issues.
2. Manage light-to-moderate volume of calls and tickets through the corporate helpdesk ticketing system.
3. Image computers and deploy software to a variety of hardware platforms.
4. Triage issues with in-house corporate applications, determining likely root causes and coordinating support with other staff.
5. Support common and current Windows Desktop OS.
6. Support common and current Windows Server OS.
7. Microsoft Office365 Administration.
8. Microsoft Active Directory, DNS, DHCP Administration.
9. Report trends on current IT-related issues.
10. Other duties and projects as assigned by the IT Manager.
11. Occasional travel to remote office locations.

Qualifications

• Enrolled in and working on completing Bachelor’s or Associate degree, or post-secondary technology certificate.
• Some experience with desktop support.
• Strong customer-service, troubleshooting, and problem-solving abilities.
• Strong multitasking and analytical mindset.
• Excellent written and verbal English communication skills.
• Exposure to helpdesk ticketing systems would be an asset.
• Experience with O365, Active Directory, Teams would be an asset.
• Experience with common basic networking technologies (VLANs, IPsec VPNs, etc.) would be an asset.

The LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.

Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.