Information Technology - Senior Manager, Solution Delivery, Concierge Technology

Aritzia; Canada; On-site; CAD 120,000 - 170,000; Full time

Job summary

Aritzia is seeking a Senior Manager for Solution Delivery in Concierge Technology to lead the development of robust technology solutions. This role involves overseeing a team of developers and collaborating cross-functionally to ensure high-quality delivery aligned with business objectives and customer needs.

Benefits

Product Discount

A-OK Commissary & Cafe

The SET - In-office fitness studio

Aritzia Virtual Wellness

Aspirational Workplace

Additional amenities like a parent's room

Qualifications

• Strong understanding of technology operations best practices.
• Experience with large retail environments.
• Knowledge of Service Cloud applications preferred.

Responsibilities

• Oversee delivery of Concierge technology solutions.
• Manage a team of full-stack developers.
• Ensure successful implementation of technology solutions.

Skills

Technology operations best practices

Collaboration

Education

Degree in Computer Science

Tools

JavaScript

TypeScript

GitHub Actions

Job description

THE TEAM

The mission of the Concierge Solution Delivery Department is to design, build, deliver and operate robust, efficient and scalable Concierge technology solutions that align with our strategic business and technology goals.

THE OPPORTUNITY

Aritzia is growing, and the Concierge Solution Delivery department is growing with it. This is a unique opportunity to be part of the team responsible for designing, implementing, and continuously improving Concierge technology solutions. As the Senior Manager, Solution Delivery, Concierge Technology, you will oversee the successful delivery of high-quality Concierge solutions. You will manage a high-performing team of full-stack developers across the entire solution delivery lifecycle, from solution strategy and product development to feature and service delivery, and work cross-functionally with other Technology teams, Concierge business teams, and our Data & Analytics team to unlock business and technology value. With people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Senior Manager, Solution Delivery, Concierge Technology, you will lead the team to:

• Execute on the vision, mission, and strategy for Concierge technology
• Ensure Concierge technology product solutions are built in the right way to meet business outcomes
• Evaluate the technical feasibility of and define the technical specifications for Concierge technology product solutions
• Participate in defining, planning, and specifying the scope of priorities in the Concierge product roadmap to align with business objectives and customer needs
• Ensure solution design intent is realized and works seamlessly with existing systems and infrastructure
• Implement structured testing that ensures functionality and identify and address deficiencies
• Ensure the smooth and efficient release of Concierge solutions
• Provide excellent proactive and reactive support for Concierge solutions across monitoring & availability, incident management, and problem management
• Work with the appropriate cross-functional partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Senior Manager, Solution Delivery, Concierge Technology has:

• Proven skills, education, and/or applicable certifications:
  • Strong understanding of technology operations best practices, and experience with delivering technical solutions in a large retail enterprise environment
  • Knowledge of contact centre, case management, and/or Service Cloud applications is an asset
  • Strong knowledge of JavaScript/TypeScript frameworks (Node JS, Express, React, Angular) is preferred
  • Experience with Twilio Flex, Google Apigee/PubSub/Cloud Functions/Cloud Run, Data Dog, Jest, Jira is preferred
  • Experience with Salesforce Commerce Cloud (PWA KIT) and APIs is preferred
  • Experience with GitHub Actions
  • Experience with Modern Build Tools (Webpack, NPM, Node)
  • Familiarity with microservices architecture, cloud-based systems (Google) and CI/CD practices
  • A degree in Computer Science is preferred
• A commitment to learn, apply, champion, and enrich Aritzia’s Values, Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value

THE COMPENSATION

The typical hiring range for this position is $120,000–$170,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.

• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.

• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.

• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.

• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.

• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.

• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.