information technology (IT) support technician

Wabaseemong Child Welfare Authority; Whitedog; On-site; CAD 40,000 - 60,000; Full time

Job summary

A community welfare organization in Ontario is seeking an IT support specialist to assist users with computer networks, manage incidents, and provide training. The ideal candidate has a college degree and experience in IT support. This permanent role requires strong organizational and interpersonal skills, with a focus on providing excellent customer service and technical support.

Benefits

Dental plan

Health care plan

Pension plan

Free parking available

Learning / training paid by employer

Qualifications

• Experience in IT support or similar field is an asset.
• Accurate and organized with excellent interpersonal skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide user support for computer networks and systems.
• Report on system performance and manage incidents.
• Set up equipment and ensure proper installation of software.

Skills

Computer networks access

User support

Customer service

Technical documentation consultation

Incident management

Linux

MS Office

MS Windows

SharePoint

Education

College / CEGEP

Job description

Work Term : Permanent

Work Language : English

Hours : 70 hours bi-weekly

Education : College / CEGEP

Experience : Experience an asset or equivalent experience

Work setting

• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Computer and technology knowledge

• Linux
• Mac OS
• MS Office
• MS Windows
• SharePoint

Transportation / travel information

• Own transportation

Work conditions and physical capabilities

• Manual dexterity
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• Learning / training paid by employer
• Other benefits
• Team building opportunities