information technology (IT) support technician

Twenty Four Karats; Lethbridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local technology support company in Lethbridge, Alberta is seeking a Technical Support Analyst. The successful candidate will offer technical support to users, maintain logs of issues, and manage equipment setup. Candidates should have a relevant diploma or equivalent experience and between 1 to 2 years of professional experience. This permanent position requires working 30 to 40 hours per week. English proficiency is mandatory.

Qualifications

• Experience of 1 to less than 2 years.
• Ability to provide technical support in English.

Responsibilities

• Consult user guides and technical manuals to implement solutions.
• Maintain a problems and solutions log for technical support.
• Provide network and Internet support to users.
• Set up equipment for employee use and install software.
• Perform Web-server backup and recovery operations.

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years

Job description

Education :

• College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years
• or equivalent experience

Tasks :

• Consult user guides, technical manuals, and other documents to research and implement solutions
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide problem-solving services to network users
• Install software and hardware and configure operating system software in preparation for testing

Experience :

• 1 to less than 2 years
• Duration of employment: Permanent
• Work language: English
• Working hours: 30 to 40 hours per week