information technology (IT) support analyst

Government of Canada; Newmarket; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government entity based in Newmarket seeks a technical support specialist to supervise a small team and manage network access and performance. The role requires a College diploma, 3-5 years of experience, and key certifications like CompTIA Security+. In addition, the position offers health benefits and a Registered Retirement Savings Plan.

Benefits

Dental plan

Health care plan

Vision care benefits

Registered Retirement Savings Plan (RRSP)

Qualifications

• 3-5 years of experience in technical support.
• CompTIA Security+ Certification required.
• Familiarity with networking hardware and software.

Responsibilities

• Give access to computer networks.
• Report on performance of computer systems.
• Supervise technical support workers.

Skills

Networking security

Client focus

Attention to detail

Team player

Time management

Education

College or CEGEP diploma

Tools

MS Office

Networking software

Security software

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• General office

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group

Supervision

• 3-4 people

Credentials Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• Certified Management Consultant (CMC)
• A+ Certification

Experience and specialization Computer and technology knowledge

• Shell script
• iOS
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Business diagram software
• Desktop publishing software
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Area of work experience

• Quality assurance or control

Additional information Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)