Information Technology Coordinator

Collage; Brampton; Sur place; CAD 49 000 - 57 000; Plein temps

Résumé du poste

WellFort is seeking an IT Coordinator in Brampton to lead and support all staff IT needs across sites. You will manage hardware, software, networks, and security, supervise external contractors, and maintain inventory and asset records to safeguard organizational data.

Reporting to senior leadership, the role emphasizes security, policy compliance, and proactive technology planning. The position requires flexibility to support multiple sites and a commitment to privacy and patient data

Qualifications

• Undergraduate degree in a related field.
• 3+ years IT experience, preferably in health care.
• Familiarity with ITIL framework is a plus.
• Experience with EMR systems and patient data privacy.

Responsabilités

• Manages and resolves IT requests related to hardware, software, and networks.
• Keeps SharePoint/OneDrive and data backups with disaster recovery.
• Maintains an IT ticketing system and tracks work orders.

Connaissances

IT coordination

Network admin

Security/compliance

User training

EMR support

SharePoint admin

Vendor management

IT ticketing

Formation

Undergraduate degree

ITIL knowledge

Health care environment experience (asset)

Outils

SharePoint

OneDrive

EMR software

Accounting software

Description du poste

Corporate Services Full Time Brampton, ON $35.29 - $41.16 CAD per hour

Vacancy Status

Please note that this posting is for a new full-time, permanent position

Locations

Secondary - 7205 Goreway Dr Unit 75, Mississauga, ON L4T 0B4

Other Wellfort sites

GENERAL RESPONSIBILITIES

WellFort is a non-profit, values-based organization that provides health promotion and prevention programs, primary and oral health care and works with local residents and other agencies to increase community capacity.

Reporting to the Senior Director, Operations, Director of Organizational Health, the IT Coordinator functions as the strategic lead and primary technical support for all staff and partner agencies as appropriate and liaises with and supervises sub-contractors who work for the organization as Information Technology (IT), computer systems, or network consultants.

The IT Coordinator arranges, plans, coordinates, and implements security measures to safeguard organizational assets and supports the trouble shooting and planning of all organizational assets that support the staff to provide integrated and comprehensive care and supports to the community served. In addition, managing inventory control, custody, usage monitoring, and storage of all organizational IT assets and equipment.

The IT Coordinator works in partnership with the leadership team to identify new and innovative solutions to best meet the organizational, system partnered and patient facing needs that increase efficiencies in care delivery. Overseeing the execution of best practices across the organization to proactively ensure that organizational accountability systems are implemented to protect organizational assets, property, physical facilities and to strengthen integrated care will be a core expectation of this role.

Due to the nature of the duties and tasks performed by the IT Coordinator, this position is deemed a confidential position.

This position requires flexibility to support accessible program service delivery across various sites and programs based on care delivery needs.

ACCOUNTABILITY

The IT Coordinator reports to the Senior Director, Operations or designate.

SPECIFIC RESPONSIBILITIES

Responsibilities

• Manages and resolves all Information Technology (IT) requests, issues and concerns identified by staff regarding hardware, software, and networks such as printers, copiers, network, logins, windows applications and other maintenance upgrades, VPN, and computer and phone equipment.
• Works closely with the third-party managed services provider to manage and maintain the server and network infrastructure, ensuring minimal downtime and security compromise.
• Works with the managed services provider to maintain and manage the SharePoint, OneDrive, and other shared network storage systems, backup and data recovery, IT disaster management.
• Escalates issues when required to the third-party managed service provider and manages satisfactory resolution.
• Provides all staff with appropriate training on the use of various office equipment including and not limited to business processes and patient focused tools.
• Provides support to all EMR users (Accuro) and other EMR’s among partners and works in collaboration with Decision Support team;
• Manages the setup, connectivity, and trouble shooting of all third-party software applications, equipment and systems such as accounting software, medical and dental EMR applications, postal machine, telephone and internet equipment and services, XRAY machine connectivity, EDI systems, etc.
• Maintains a ticket system to track all work order requests and IT related issues.
• Maintains inventory control for all computers, laptops, printers, labelers, cell phones, tablets, IP addresses, e mail accounts, warranties, cameras, projector, and other IT equipment. Uses a sign out system to track IT equipment.
• Work with HR and the third-party managed services provider to manage user credentials and privileges, onboard new users with respect to IT, and disable or suspend access privileges as directed.
• Consults with management to analyze computer system, phone system and other innovative technology solution needs for management information and IT functional operations, to determine scope and priorities of projects, and to determine system capacity and equipment acquisitions.
• Recommends and develops plans for systems development and operations, hardware and software purchases, IT budgets and staffing to meet current and future organizational needs.
• Manage the procurement of IT equipment in accordance with financial policy. Order verification with deliveries and managing warranty claims. Maintaining strong relationships with technology and equipment service providers and suppliers.
• Recommends and negotiates (within approved delegation policies) contract terms with consultants, technical personnel, and vendors for IT and products and supervises their work.
• Responsible for backing up all systems and data recovery.
• Maintains up to date system architecture of the IT system.
• Supports and is accountable for IT related components of enterprise risk management monitoring and oversight.
• Compliant and up to date with all organizational policies and procedures
• Maintains up to date knowledge and compliance with government guidelines, acts and legislation pertaining to role or services provided.
• Maintains confidentiality of information exposed to in the course of business regarding patients, supervisors or other employees.
• Responsible for systems administration, maintenance, and security.
• Maintain asset register and managing the lifecycle of IT assets and maintain an asset management registry. Managing record keeping of equipment issues and returns from staff.
• Advise management on equipment and technology upgrade plans, emerging best practices, security threats to assets and data, privacy management, and automation.
• Maintains data security and information confidentiality in accordance with legal requirements; privacy regulations, protect database confidentiality and integrity through access system and user levels of access
• Maintains network security to protect against viruses, hackers, and other damages.
• Maintains confidentiality, privacy and holds integrity for all electronic records.
• Create and maintain comprehensive documentation for IT processes, systems, and incident resolution, to ensure the capability of the team to restart services and troubleshoot front-end issues.
• Set up new user accounts, configure computers and train staff, and provide instructions and training to staff when necessary.
• Maintain and Monitor ticket queues in ticketing system elevate issues to the appropriate support teams and investigate and diagnose system faults and errors.
• Install, configure, monitor, and maintain company owned hardware and software such as Smart Phones and Tablets
• Clean and maintain IT work areas, server rooms and related storage locations.
• Perform routine system backups and upgrades and schedule and run regular tests to enhance the current systems and applications.
• Implement, test, and integrate new applications.
• Identify organizational need for new applications.
• Communicate messages regarding systems issues to users promptly.

Professional Development

• Joins relevant professional groups to maintain professional linkages and support.
• Partnership with integrated care planning initiatives across the region and with other identified partners
• Participates in educational activities according to the needs of the centre and the career goals of the individual.

Research

• Participates in research when opportunities arise.

Other

• Other duties and responsibilities may be assigned (related to IT equipment and processes)

Contribution to team and centre activities

• Participates in staff meetings and on interdisciplinary teams.
• Participates in the overall activities of the health centre (e.g.,) in-service training, committees, special events, and shared staff responsibilities.
• Communicates clearly, listens actively, open to feedback, handles conflict appropriately, and displays sensitivity to others.
• Collaborates well with others, promotes cooperation and teamwork.
• Participates in WellFort's commitment to becoming a discrimination-free and inclusive health centre that strives to ensure that programs and services are as accessible as possible.
• Maintains the reputation and confidentiality of the health centre and its clients at all times.
• Endorses models and promotes a healthy and active lifestyle.
• Works in a manner that respects and values the diversity of communities and individuals.
• Works in a manner that reflects WellFort's mission, values, and service delivery approach.
• Adheres to all applicable WellFort policies and procedures.
• Develops and maintain a flexible work schedule that accommodates the needs of the clients, community and the Centre.

QUALIFICATIONS

• Undergraduate degree in related discipline or combination of focused education and equivalent demonstrable experience
• 3 or more years related experience in the IT field, preferably in a health care setting.
• Training and Knowledge in ITIL (Information Technology Infrastructure Library), and foundation certificate is an asset.
• Experience with other technology systems such as telephonic and technology tools to increase operational effectiveness
• Experience teaching complex systems using adult learning principles.
• Demonstrated organizational skills and the ability to effectively prioritize IT escalations and technical issues.
• Recent experience in a health care environment is considered an asset.
• Experience with strategic large-scale projects that improve overall efficiency of business processes considered an asset.
• Highly developed team collaboration skills balancing the needs of varied stakeholders.
• Excellent decision-making, problem-solving, and time management skills
• Commitment to continuous learning, quality improvement and innovation
• Excellent written communication and oral skills that meet the needs of the individual and/or community at the appropriate literacy level.
• Experience working with confidential and time sensitive documents and information.
• Excellent interpersonal skills and advanced ability to multitask in a fast paced and changing environment.
• Experience working in a value based non-profit or social services organization.
• Demonstrated ability to work independently and interdependently in an interdisciplinary team environment in which the skills and responsibilities of each team member are recognized and respected.
• Demonstrated proficiency and skill using various IT equipment, software applications, such as Electronic Medical Record (EMR). (Including any other mandatory medical software requirements)

DISCLAIMER

This job description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

VACCINATION REQUIREMENT

As a condition of employment, newWellFortstaff must be fully compliant with our Vaccination Policy unless they have received an exemption from vaccination under the Ontario Human Rights Code. Proof of vaccination status will berequiredbefore the first day of work or, proof of religious or medical exemption, if or where applicable.

As part ofWellFort'shiring process, we use artificial intelligence (AI) tools toassistin screening and evaluating applications. All final hiring decisions are made by our human recruitment team.