Information Technology Analyst

The Canadian Brewhouse; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Job summary

A Canadian restaurant group is seeking an IT Analyst to maintain and support their IT systems. The role involves troubleshooting, user support, and improving processes. The ideal candidate has a Bachelor's in IT, over 2 years of experience, and strong problem-solving skills. Join a team committed to innovation and teamwork, offering flexible hours and advancement opportunities.

Benefits

Flexible Hours

Advancement Opportunities

Benefit packages

Staff Discount

Lifelong Friendships

Qualifications

• Proven experience in an IT Support Role 2 years or more.
• Strong understanding of computer systems and technology products.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Respond to and resolve tickets in a timely manner.
• Administer and maintain Google Workspace environment.
• Monitor and maintain system performance.
• Develop and maintain documentation for IT processes.

Skills

Problem-solving skills

Analytical thinking

Team collaboration

Communication skills

Education

Bachelor's degree in Information Technology or related field

Job description

The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 48 Canadian Brewhouses, 1 Canadian Icehouse, 4 Banquet Bars, 40 Plantlife Cannabis dispensaries, 7 Ribeye Butcher Shops, and The Italian Bakery's Tesoro!

Are you a tech enthusiast with a knack for problem-solving? We are looking for an IT Analyst to join our dynamic team! In this role, you'll be responsible for maintaining and supporting the Company’s IT systems to ensure smooth and efficient operations. This role involves user support and help desk operations, troubleshooting issues, managing user access, and supporting technical problems.. Your passion for technology will shine through as you analyze existing processes, develop strategies to improve efficiency, and implement effective solutions. If you thrive in a fast-paced environment, enjoy collaborating with others, and have a keen eye for detail, this could be the perfect opportunity for you! Our friendly and supportive team is excited to welcome someone who shares our values of innovation, teamwork, and continuous improvement. Join us in driving technical excellence and making a meaningful impact within our organization!


Responsibilities

• Respond to and resolve tickets in a timely manner, providing effective solutions to user issues.
• Administer and maintain the organization's Google Workspace environment, including user setup, permissions, and technical support.
• Monitor and maintain system performance, ensuring optimal operation of hardware and software.
• Develop and maintain documentation for IT processes and procedures.
• Travel to locations to provide on-site support to resolve issues.
  

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in an IT Support Role 2 years or more
• Strong understanding of computer systems, mobile devices, and other technology products.
• Excellent problem-solving skills and analytical thinking.
• Ability to work collaboratively in a team-oriented environment.
• Good communication skills, both verbal and written.
  

These are some of the great benefits of joining our team!

• Flexible Hours
• Advancement Opportunities
• Benefit packages
• Staff Discount
• Lifelong Friendships

Company Information:

Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.

• Take Care of Each Other and Yourself
• Think Like a Customer
• Support Your Community
• Hurry, Don’t Rush
• Embrace Innovation
• Be Persistent

The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it's our duty to provide all of our employees with a safe, fun-filled work environment with endless advancement opportunities. Let us tell you more about why you should join the best team in Canada, today!

We are excited that you are considering a career with us! We appreciate your interest and look forward to reviewing your application. Please note that we will only be contacting successful applicants.

The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.