Information Systems Operational Support Analyst

City of Winnipeg; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A municipal government department is seeking an Information Systems Operational Support Analyst to manage and monitor IT infrastructure, ensure server and storage efficiency, and resolve technical issues. Candidates should possess a degree in Computer Science or a related field and have substantial experience in IT systems, particularly with Microsoft technologies and VMware. This role offers a comprehensive benefits package and a stable work environment.

Benefits

Comprehensive benefits package

Career development opportunities

Flexible work arrangements

Qualifications

• 24 months of progressive work experience in information technology.
• Experience in Microsoft Server and storage systems.
• Advanced knowledge of Windows Server operating systems.

Responsibilities

• Maintain server and storage hardware and software.
• Analyze and resolve system/storage/server operational problems.
• Document the technical and operational environment.

Skills

Analytical skills

Technical skills

Interpersonal skills

Multi-tasking

Education

University Degree in Computer Science or related field

College Diploma in Business Information Technology

Tools

VMware ESXi

Veeam

Microsoft Server

Job description

Recruitment Details

Information Systems Operational Support Analyst

Department: Winnipeg Police Service

Designated Work Location: 245 Smith Street, on site

Position Type: Permanent, Full time

Hours of Work: Monday to Friday - 08:00 to 16:00

Salary: Members hired prior to April 6, 2014: $3,696.05 to $4,702.41

Members hired after April 6, 2014: $3,696.05 to $4,241.30

Employee Group: Winnipeg Police Association (WPA)

Posting No: 126136

Closing Date: Friday August 8, 2025 at 23:59

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the General Supervision of the IT Manager - Infrastructure, the Information Systems Operational Support Analyst is responsible for the installation, configuration, and day to day operation and monitoring of information technology infrastructure. This includes the areas of servers, storage (SAN), disaster recovery, operating systems, software, backup and restore, virtual desktops, and other hardware/software.

Primary duties include daily monitoring, modification, testing, documentation, and problem resolution of above areas in a support role to the Information System Server and Storage Specialists. The Information Systems Operational Support Analyst also actively participates in the Service Desk escalation process by providing resolutions to incidents, problems, service requests, and work orders as needed.

As An Information Systems Operational Support Analyst You Will

• Maintain server and storage hardware and software at local and remote sites, to provide an infrastructure for Winnipeg Police Service’s information systems and technology
• Analyze and resolve system/storage/server operational problems
• Research and test information technology and provides technical guidance and advice on server and storage hardware and software
• Document the technical and operational environment
  
  

Your Education And Qualifications Include

• University Degree in Computer Science (or related field), or College Diploma in Business Information Technology (or related field) with demonstrated equivalent amount of experience.
• VMware ESXi and vSphere, Veeam, and Microsoft Server Certifications are an asset.
• 24 months progressive work experience in information technology focused on Microsoft Server, storage systems and VMware ESXi and vSphere.
• Experience with Windows Server operating systems, servers, storage systems/SAN, VMware ESXi and vSphere, backup software, server and software hardware, Active Directory/Entra ID, and associated troubleshooting techniques and problem resolution skills.
• Experience installing, supporting, and researching servers, storage and VMware ESXi and vSphere related infrastructure solutions.
• Experience in planning and implementing components within large-scale system projects.
• Experience with Azure and other cloud-based technologies, an asset.
• Advanced knowledge of Windows Server operating systems and Active Directory/Entra ID.
• Advanced knowledge of NTFS, DFS, and Windows Server Security groups.
• Advanced knowledge of storage systems and SAN.
• Advanced knowledge of VMware ESXi and vSphere.
• Advanced knowledge of backup software.
• Advanced knowledge of server hardware, and associated troubleshooting techniques and problem resolution skills.
• Demonstrated ability to analyze system problems and to carry out corrective actions.
• Knowledge of firewall and networking technology, including TCP/IP addressing and port assignments.
• Knowledge of Veeam would be an asset.
• Knowledge of O365 would be an asset.
• Knowledge of Fiber Channel switches would be an asset.
• Ability to work effectively with a wide variety of individuals under varying circumstances.
• Demonstrated strong interpersonal and communication skills both orally and written, in a clear concise manner.
• Strong ability to multi-task.
• Demonstrated ability to develop and implement new procedures with a minimum amount of supervision.
• The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with members at all levels in a team environment.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service** at application. ***If you are not submitting proof of Grade 12 completed within Canada, we require you to submit proof of a full-time, two year post-secondary program completed in Canada***
  
  

Minimum Requirements

• Canadian Citizen or Permanent Resident
• Minimum 18 years of age
• No involvement in any criminal activity within the last two years (including illegal drugs)
• No criminal record for which a Pardon has not been granted
  
  

Conditions Of Employment

• Ability to pass a level 3 Winnipeg Police Service security check and maintain clearance.
• Ability to successfully complete additional training as defined by the Service.
• Willingness and ability to work overtime and weekends, as required by the Service.
• Possess and maintain a valid Manitoba Class 5 Driver’s License.
  
  

Winnipeg Police Service Competencies

• Dealing with Ambiguity
• Functional / Technical Skills
• Integrity and Trust
• Learning on the Fly
• Peer Relationships
  
  

How To Apply

APPLY ONLINE, including all documentation listed below:

• Current Resume (Required)
• University Degree in Computer Science (or related field), or College Diploma in Business Information Technology (or related field) with demonstrated equivalent amount of experience. Provide Copy of Diploma, FINAL Transcripts, or Foreign Credential Academic Assessment - Must indicate graduated (Required)
• Proof of Canadian Citizenship or Permanent Residency – provide copy of one of the following documents: Canadian Birth Certificate, Canadian Passport, Canadian Citizenship Certificate or Card, Secure Certificate of Indian Status (Secure Status Card) OR Record of Landing (Landing Papers), Confirmation of Permanent Residence (COPR), Permanent Resident (PR) Card ( Required)
• VMware ESXi and vSphere, Veeam, and Microsoft Server Certifications are an asset. Provide Copy of Certification (Required if applicable)
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.*
  
  

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Position Reports To: IT Manager - Infrastructure

• First consideration will be given to qualified employees of the Winnipeg Police Service
• Applicants will be required to undergo testing to determine their knowledge, abilities and skills as they relate to the qualifications of the position.
  
  

Only candidates selected to proceed in the process will be contacted.