Information Specialist II (Pharmacovigilance)

US Tech Solutions; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A global staff augmentation firm is seeking a candidate for a fully remote role focused on quality review and customer service. Candidates should have 3 to 5 years of experience and familiarity with structured databases. Responsibilities include reviewing tasks, managing communication, and contributing to key documents. Strong computer skills and attention to detail essential. Preferred experience in a regulatory setting will be advantageous.

Qualifications

• 3 to 5 years of experience or application/environment specific knowledge.
• 6 months to 1 year of similar work experience.
• Medical terminology knowledge preferred.
• Prior experience in a regulatory/medical setting preferred.

Responsibilities

• Perform quality review of external providers' reconciliation tasks.
• Communicate information to customers verbally and in writing.
• Demonstrate a high level of customer service.
• Manage shared mailbox activities.
• Identify issues impacting workflow.

Skills

Customer service skills

Attention to detail

Time management

Adaptability

Effective verbal and written skills

Tools

Excel

PowerPoint

Word

Outlook

Job description

This role will be 100 % remote.

Candidates must posses 3 to 5 years of experience or application/environment specific knowledge to perform tasks where large quantities of information, data or documents need to be maintained or manipulated in a structured database, filing system or associated reporting/holding format.

Job Description:

• Perform quality review of external providers' reconciliation tasks for clinical and post-marketing ( medical information, product complaints, and third-party vendor ) cases.

• Clearly and succinctly communicates information to customers verbally and in writing.

• Demonstrates a high level of customer service to both internal and external customers.

• Mailbox management , including overseeing shared mailbox activities.

• Utilizes judgment skills to identify issues that impact the workflow.

• Demonstrates functional and technical knowledge and skills to perform the job at a high level of accomplishment.

• Uses rigorous logic and methods to solve difficult problems with effective solutions.

• Identifies gaps and areas that need improvement and communicates and/or implements recommendations/changes.

• Contribute input for key documents: Knowledge Zone Articles, PV Guidelines, and SOPs

• Support/perform Late Case Investigation activities.

• Perform tasks outside one’s own area of responsibility to help with departmental needs.

• Effectively prioritizes and manages own time to complete assigned tasks.

Experience/Skills:

6 months to 1 year of similar work experience.

o Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook (or equivalent email system).

o Prior experience and familiarity with computer databases.

o Superior attention to detail, quality, accuracy and timelines.

o Strong time management and prioritization skills; ability to multi-task.

o Strong adaptability to switching tasks to meet business needs.

o Strong customer service skills.

o Ability to work independently with minimal supervision as well the ability to work collaboratively and effectively within a team.

o Fast learner of technical and process skills/knowledge.

o Effective verbal and written skills.

o Medical terminology knowledge preferred.

o Prior experience in a regulatory/medical setting preferred.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.