Information Services Technician - Hours of work are from 1:00 p.m. to 8:00 p.m.

Queen's Student Alumni Association; Kingston; On-site; CAD 45,000 - 55,000; Full time

Job summary

A Canadian university is seeking an Information Services Technician who will support library services and technology. Applicable candidates should have a secondary school diploma and at least one year of related experience. The role includes responsibilities like managing service points, offering technology support, and participating in continuous service improvement initiatives. This full-time position is based in Kingston, Ontario and offers a competitive salary.

Qualifications

• Minimum 1 year library or related experience.
• Basic working knowledge of integrated library systems and library classification systems.
• Ability to follow detailed instructions accurately.

Responsibilities

• Responsible for opening and closing service points.
• Provides user guidance and troubleshooting for library software.
• Assures compliance with copyright policies.

Skills

Basic library techniques

Technology support

Public service skills

Problem-solving

Education

Secondary School Graduate Diploma

Tools

Integrated library system software

Standard office software

Job description

Information Services Technician - Hours of work are from 1:00 p.m. to 8:00 p.m.

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Competition Number: J0425-0983

Position Title: Information Services Technician - Hours of work are from 1:00 p.m. to 8:00 p.m.

Position Number (Final): 00506329

Employee Group: Support Staff - CUPE Local 1302

Job Category: Library

Department or Area: Information Services

Location: Kingston, Ontario, Canada (On-site)

Salary: $45,671.00 - $54,533.00/Year

Grade: LT3 Review Salary Information Here

Hours per Week: 35

Job Type: Term

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: August 1, 2025

Closing Date: August 15, 2025

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COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Applying knowledge of basic library techniques, the Information Services Technician plans their own work and priorities to support the efficient and high-quality delivery of library services. In accordance with established policies and procedures, the incumbent performs a diverse range of duties associated with the operation of Information Services. Responsibilities include completing tasks related to the fulfillment of library resources including supporting Course Reserves and Inter-library Loan; providing technology and equipment support; providing service point support; participating in regular collection maintenance projects and initiatives; supporting and directing the work of Library Technicians 2, casual, and student assistants, as required; performing clerical and administrative tasks; and completing other Information Services operational support as required. The incumbent is expected to be an active participant in a teams-based approach to continuous service improvement, experimentation, and innovation. Duties are usually performed at Joseph S. Stauffer Library and Douglas Library, but duties may extend to other library locations and service points as required.

The regular hours of work are 1:00 p.m. – 8:00 p.m. Monday through Friday. Hours of work are subject to changing Working Unit schedules, rotating evening and weekend schedules, and the operational needs of the Working Unit. Should operational needs of the Working Unit require the incumbent to be scheduled outside of core hours but not exceeding normal hours of work (Article 17.03), an adjusted schedule will be provided in advance and based on agreed upon availability. A flexible schedule is not normally available (Article 17.06).

Job Description

TYPICAL DUTIES & RESPONSIBILITIES: (Effort & Responsibility)

Service Point/Desk Duties

• Responsible for opening, closing, and the regular operation of service points, including adherence to security protocols.
• Performs desk operations including, but not limited to, exercising judgement in issuing library cards; loan, return, and renew resources in all formats; answering facilitative and basic user questions for which an immediate, definitive answer can be found; refers complex and research-based queries to the appropriate library staff or specialized department, as required.
• Provides users guidance and basic troubleshooting assistance in the use of library software (e.g., printing driver), technology, and equipment.
• Maintains familiarity with the basic functions offered at public workstations.
• Recommends and implements changes in policies and procedures and updates procedure manuals, as required.
  
  

Fulfillment and Circulation

• Charges, discharges, and renews circulating materials in all formats.
• Create/updates records as required, and according to established authorization.
• Processing fines and fees; referring complex scenarios to senior staff or supervisor, as appropriate.
• Processes document delivery requests received from patrons.
• Performs stacks maintenance and collection care including retrieving, shelf-reading, searching for missing library materials, sorting, and shelving library materials, shifting, and inventory projects. Generates basic reports (e.g., using Alma widgets) for statistics retrieval and assessment, as required.
• Participates in storage retrieval and retrieval requests from other campus libraries.
• Participates in the assessment and referral of items for conservation/repair treatment.
• As required, retrieves materials required for Interlibrary Loans or the Course Reserves collection.
  
  

Interlibrary Loan (ILL) Support

• Processes incoming and outgoing ILL materials, including receiving, discharging, and resolving routine issues; refers complex cases to senior staff or specialized departments as needed.
• Reviews and fulfills ILL requests by retrieving materials, verifying bibliographic details, and ensuring digitization accuracy and quality when required.
• Prepares and routes items for delivery in accordance with established procedures.
• Prepares and distributes incoming loaned items and manages their timely return to lending institutions.
• Communicates with partner libraries to confirm availability, resolve request issues, and coordinate loan logistics, when required.
• Ensures the fulfillment of library resources comply with the university’s copyright policies and fair dealing guidelines.
  
  

Course Reserves Support

• Works with the Copyright Office which manages copyright clearance and compliance for all reserve materials.
• Retrieves or orders materials, prepares items for circulation, and removes items from the Course Reserves collection, as required.
• Recalls, places general holds, updates loan period, and/or location of heavily used items in demand to be put on reserve.
• Processes faculty requests for physical and electronic course materials, ensuring timely availability.
• Maintains accurate records in the library’s course reserve management system and updates reserve statuses each term.
• Assists patrons with locating and using course reserve materials.
• Interprets library policies and resolves problems for faculty members in the absence of senior staff, referring difficult problems to the Course Reserves Coordinator or designate.
  
  

Equipment Support

• Ensures that all digitization and self-serve library equipment are in good working order. Troubleshoots equipment and refers problems to senior staff and specialized departments, as required.
• Reviews web pages for accuracy and currency, and in consultation with supervisor or web page author(s), uses the library’s content management system to update web content as required.
• Issues refunds for students including using the online printing system, troubleshoot and respond to any issues in a timely manner.
  
  

Clerical and Administrative Data

• Orders supplies through the university’s eProcurement system.
• Opens, sorts, and delivers mail.
• Monitors library facilities and recommends repairs to library Facilities, as required. Places calls to Fix-It or other appropriate contacts as needed or at the request of staff or users.
• Performs physical item processing including affixing book plates, spine labels, barcodes, and tattle-tape for library items in all formats, as required.
• Maintains records and uses statistics.
  
  

Interactions And Equipment

The incumbent regularly works with, or comes into contact with, university and library staff, faculty, and community members in-person, by telephone, or electronically.

The incumbent will regularly use the following software and equipment:

• Standard office and library hardware and software.
• Integrated library system software and related applications.
• Specialized print/copy/scan equipment.
• Specialized digitization equipment.
• Self-checkout hardware and software.
• Other hardware and software that is introduced to library and service points.
  
  

QUALIFICATIONS: (Skill)

Education & Experience

• 16 points
• Secondary School Graduate Diploma or an equivalent combination of education and experience.
• Minimum 1 year library or related experience.
• Computer and office skills; basic demonstrated working knowledge of Windows based software, especially spreadsheet and word-processing applications; web literacy; information literacy; basic working knowledge of integrated library systems, academic search tools, and library classification systems; ability to identify, use, and demonstrate library resources and databases at a basic level and make referrals as appropriate; and, ability to use and demonstrate standard multimedia, print/scan/copy, digitization, and other library technology and equipment.
  
  

Special Skills, Knowledge Or Ability

Ability to work under pressure and to maintain both efficiency and accuracy are essential; must have basic working knowledge of library integrated library systems, academic search tools, and library classification systems; ability to follow detailed instructions accurately; ability to follow a task through to completion following established policies and regulations; ability to perform routine troubleshooting of equipment; ability to complete tasks independently; ability to work in a team-based environment; highly developed public service skills; commitment to continuous learning and improvement.

DECISION MAKING: (Responsibility)

The incumbent frequently exercises initiative, judgement, and resourcefulness within established policies, and procedures to plan and prioritize their work and in their application of basic library techniques. The incumbent will determine when to refer difficult problems (e.g., beyond the scope of training and experience) and policy matters to more senior level staff, subject experts, or specialized departments, as appropriate. The incumbent will determine work priorities for self; participates in the training, guidance, and distribution of work to Library Technician 2s, casual assistants, students, and volunteers; interprets and applies policies, procedures, and regulations; determines how to manage problems and complaints; makes recommendations to improve procedures or develop new work routines; determines when technology and equipment require service.

Applicants shortlisted for this position may be required to complete practical skill-based assessment to demonstrate proficiency in required skills.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail].

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Strategic Management Services

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