Information Officers, Leads and Supervisor

Government of Alberta; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in Alberta is seeking Information Officers, Leads, and Supervisors for seasonal positions in the Southern Region. This is a fantastic opportunity to engage with visitors and provide exceptional customer service in beautiful parks. You will be the friendly face welcoming guests, sharing vital information about recreational activities, and ensuring a fulfilling experience. If you have a passion for the outdoors and a knack for communication, this role will allow you to thrive in a dynamic environment while contributing to the enjoyment of nature for all. Join a team dedicated to making a difference in the community!

Benefits

Shift Premium Pay

Wage in Lieu of Benefits

Seasonal Employment

Work in Beautiful Parks

Qualifications

• High school diploma required for all positions.
• Experience in customer service and cash handling is essential.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Manage customer service issues and maintain operational needs.

Skills

Customer Service

Cash Handling

Point of Sales Systems

Supervisory Skills

Communication Skills

Education

High School Diploma

Job description

Information Officers, Leads and Supervisor

Job Information
Job Title: Information Officers, Leads and Supervisor
Job Requisition ID: 65910
Ministry: Forestry and Parks
Location: South Region – Cypress Hills, Dinosaur, Kinbrook, Lethbridge District, Pincher Creek District, Tillebrook, Writing-on-Stone
Full or Part-Time: Full-Time
Hours of Work: 36.25– 40 hours per week based on full-time, dependent on location.
Permanent/Temporary: Temporary - Wage, Seasonal
Scope: Open Competition
Closing Date: Until Suitable Candidate Found
Classification: Administrative Support 2 (AS2)/ Administrative Support 3 (AS3)/ Administrative Support 4 (AS4)
Salary:

For Information Officers:
Administrative Support (AS2) based on 36.25 hours per week:
$20.05 - $24.22 per hour
Administrative Support (AS2) based on 40 hours per week:
$19.94 – $24.26 per hour

For Lead Information Officers:
Administrative Support (AS3) based on 36.25 hours per week:
$22.00 - $26.77 per hour
Administrative Support (AS3) based on 40 hours per week:
$21.95 - $26.81 per hour

For Information Officer Supervisor:
Administrative Support (AS4) based on 40 hours per week:
$24.26 - $29.75 per hour

In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:
• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:
• $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings

For more information about the Ministry of Forestry and Parks, please visit our website at: https://www.alberta.ca/forestry-and-parks .

About Your Work Environment
Working at one of seven locations in the Southern Region, you will find an energetic and fulfilling seasonal position with Alberta Parks.

For all positions you will:

• Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner.
• Maintain and improve knowledge to provide accurate, concise and relevant information, whether in-person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations.
• Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments as required.
• Assist and work closely with other departments as required to ensure operational and visitor needs are met.
• Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information.

Qualifications
Education and Experience required:

Information Officer (Administrative Support 2)
• High school diploma
• Experience with point of sales machines, retail, cash handling and/or customer service

Lead Information Officer (Administrative Support 3)
• High School Diploma
• One year of combined customer service and supervisory experience

Information Officer Supervisor (Administrative Support 4)
• High School Diploma
• Two years experience, preferably related to supervisory, retail and/or customer service

Additional requirements:
• Intermediate (Standard) First Aid and CPR Level C + AED
• Criminal Record Check
• Valid Class 5 Driver’s License and a current 3-year Driver’s Abstract with no more than 6 demerits

Terms of Employment
• Seasonal wage opportunities starting April / May and end in September / October 2025 with the contract term dependent on location and operational needs.
• All positions require evenings, weekends and holiday work as scheduled.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.