Information Officer - Junior (GOAPRDJP00000554)

Amyantek; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government contract position as an Information Officer - Junior is available in Edmonton, Alberta. The role requires providing client support through phone and email, ensuring clients understand program requirements and logging information for reporting. Applicants should possess a High School Diploma and have experience using Microsoft Office and customer service skills.

Qualifications

• Experience in a customer service role.
• Demonstrated experience with MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Work experience using advanced Excel skills (Pivot tables, VLOOKUP).

Responsibilities

• Provide courteous, timely, and accurate information to clients via phone and email.
• Log client contacts in ServiceNow for statistical purposes.
• Manage referrals to government departments and agencies.

Skills

Customer Service

MS Office Suite

Education

High School Diploma / GED

Tools

ServiceNow

Microsoft SharePoint

CXone

Job description

Information Officer - Junior (GOAPRDJP00000554)

Please send your resume to [emailprotected] if you are interested in this 6-month contract role. This position is with the Government of Alberta.

Positions Available : 7

Location : Room 589 - 9515 - 107 ST, Edmonton, Alberta, CAN, T5K 2C3

Must Have :

• High School Diploma / GED
• Demonstrated experience with MS Office Suite (Excel, Word, PowerPoint, Outlook)
• Experience in a customer service role, including answering phone calls, responding to email inquiries, providing documents to applicants, and referring callers to appropriate areas.

Nice to Have :

• Work experience creating and using advanced Excel skills such as Pivot tables and VLOOKUP
• Experience using Microsoft SharePoint
• Experience with ServiceNow platform
• Experience using CXone

Description :

An Information Officer is responsible for providing courteous, timely, and accurate information to callers regarding various programs via phone and email. The role involves :

• Ensuring clients understand requirements and information to empower them to achieve their objectives.
• Maintaining professional decorum when dealing with various caller issues and providing appropriate referrals to government departments and agencies.
• Logging client contacts in ServiceNow for statistical and reporting purposes.
• Anticipating program changes and reacting with agility in a change-heavy environment.
• Standard hours are 8 : 15 AM to 4 : 30 PM with a 1-hour lunch break, Monday through Friday, excluding holidays observed by the province.
• Flexibility for 24 / 7 shift work is required, including days, evenings, weekends, and holidays.

Equipment Requirements :

The Province will provide the office space, computer, furniture, and office supplies for in-person work. The fixed rate must include all overhead and costs to perform the services for the duration of the contract.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Customer Service, Administrative, and Accounting / Auditing

Office Administration and Information Services

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