Information Management Analyst II

Intact Financial Corporation; Montreal; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Digital Librarian, where you'll play a vital role in knowledge management and digital libraries. This position involves collaborating with experts to ensure compliance and optimize user experience through innovative tools. You'll be part of a dynamic team that values growth and collaboration, providing training and support to a large community. The hybrid work model allows for flexibility while fostering meaningful interactions. If you're passionate about knowledge organization and eager to make an impact, this opportunity is perfect for you.

Benefits

Access to tools for physical and mental health

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 2+ years of experience in knowledge management or digital libraries.
• Strong project management skills to handle multiple priorities.

Responsibilities

• Collaborate with SMEs to ensure library content compliance.
• Provide training and support for tools to a large community.

Skills

Knowledge Management

Project Management

Collaboration

Communication

Problem Solving

Attention to Detail

Customer Service

Education

Bachelor's degree in Records and Information Management

Master’s in Library and Information Studies (MLIS)

Tools

Knowledge Platforms

Database Structuring

AI-driven Automation

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Digital Librarian (Knowledge Management Analyst II) to join our team!

What you’ll do here:

• Collaborate with Subject Matter Experts (SMEs) and other members of the knowledge team (librarians and technical writers) to ensure that library content is compliant with Intact’s internal knowledge governance and guidelines.

• Utilize your understanding of best practices in knowledge organization, knowledge-seeking behaviours, and user experience design to support search engine optimization, user interface improvements, and the development of new tools for knowledge access.

• Provide training and support for tools and best practices to members of a large (100+) community of knowledge developers and leaders.

• Support the ongoing centralization and standardization of Claims knowledge by managing content migration projects and performing regular knowledge base maintenance and organizational tasks.

• Build strong relationships and collaborate effectively with key stakeholders (trainers, managers, analysts, IT, users) to drive content development and tool adoption.

• Analyze user feedback and reporting metrics to support continuous improvement and optimization.

What you bring to the table:

• Bachelor's degree or college diploma in Records and Information Management, Library and Information Technology, or related fields (or equivalent education and experience).

• Master’s in Library and Information Studies (MLIS) or in Library Science (MLS) would be an asset.

• 2+ years of experience in knowledge management, digital libraries or content governance.

• Strong project management skills to manage multiple priorities and improve processes.

• Technical proficiency in knowledge platforms, database structuring, and AI-driven automation.

• Strong collaborator and communicator.

• Knowledge of insurance would be an asset.

• Strategic problem-solver.

• Thorough and detail-oriented to ensure accuracy.

• Excellent time management.

• Be customer driven.

• Behave with integrity.

• Respectful communicator.

• Strive for excellence.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required; however, must be eligible to work in Canada.

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow.

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.