Information Governance & Knowledge Management Analyst

AESO; Calgary; Hybrid; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Defined contribution pension

Learning & development

Hybrid work environment

Job summary

The Alberta Electric System Operator (AESO) is seeking an Information Governance & Knowledge Management Analyst to strengthen information lifecycle management across the Law and Customer Projects Division.

You will lead governance initiatives, drive AI-enabled knowledge practices, and collaborate with legal, governance, privacy, records management, security, and IT teams to institutionalize information governance across the enterprise.

Qualifications

• Degree in records management, information management, library and information studies, data management, or related field.
• 5–7 years in legal knowledge management or data governance.
• Experience applying responsible use of AI or emerging technologies.
• Proven ability to organize information repositories and knowledge bases.
• Hands-on experience with SharePoint or Microsoft 365.
• Experience training users and facilitating knowledge-sharing initiatives.
• Ability to map information processes, identify gaps, and recommend improvements.
• Experience handling sensitive or legally privileged information.
• Excellent written and verbal communication skills.
• Strong organizational skills and prioritization ability.
• Assets: privacy knowledge, AI governance, metadata/taxonomy, regulated environments.

Responsibilities

• Develop, implement, and maintain information governance and knowledge management practices.
• Improve organization, accessibility, searchability, and reuse of information.
• Research AI and information governance trends; prepare risk/opportunity reports.
• Deliver awareness sessions and coaching on information management best practices.
• Develop a Law Division knowledge management roadmap aligned with priorities.
• Map processes, perform gap analyses, and support change management.
• Gather requirements and support testing/adoption of new tech.
• Identify and document responsible AI use cases with compliance in mind.
• Collaborate across governance, legal, IT, privacy, and security teams.
• Represent the Law Division on AESO data/AI committees.
• Support records lifecycle activities and guidance document creation.
• Contribute to special governance projects as needed.

Skills

Information governance

Knowledge management

AI governance

Information architecture

Stakeholder engagement

Training business users

Requirements gathering

Records management

Organization of repositories

Communication

Education

Degree in records/information management or related field

Tools

SharePoint

Microsoft 365

Job description

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and also facilitate Alberta’s competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description

About the Team & The Opportunity

Reporting to the Manager, Governance, we are looking for an Information Governance & Knowledge Management Analyst to join the Law and Customer Projects Division. In this role, you will help strengthen the Division’s ability to organize, manage, protect, retain, and leverage information throughout its lifecycle. Working closely with legal, governance, privacy, records management, information security, and technology stakeholders, you will lead initiatives that improve information accessibility, discoverability, reliability, and reuse while supporting compliance with legal, regulatory, and corporate governance requirements.

You will play a key role in advancing knowledge management and information governance practices across the Division, supporting business process improvements, and enabling the responsible use of emerging technologies, including artificial intelligence (AI). Through your work, you will help improve operational effectiveness, support informed decision-making, and contribute to the efficient delivery of legal and customer project services.

What You’ll Do

• Develop, implement, and maintain information governance and knowledge management practices, including classification structures, taxonomies, metadata, information architecture, repositories, collaboration sites, and knowledge bases.
• Improve the organization, accessibility, searchability, and reuse of information and knowledge assets.
• Research emerging information governance, knowledge management, and AI trends; prepare reports and recommendations on risks and opportunities.
• Deliver awareness sessions, practical guidance, and coaching to support effective information and records management practices.
• Develop and maintain a Law Division knowledge and information management roadmap aligned with enterprise priorities.
• Assess and improve current-state business and information management processes through process mapping, gap analysis, change management, training, and adoption monitoring.
• Gather business requirements and support user acceptance testing, implementation, and adoption of new technologies.
• Identify, assess, and document responsible AI use cases while considering legal, privacy, security, records management, and information governance requirements.
• Collaborate with governance, legal, IT, privacy, records management, information security, and business stakeholders to embed information governance requirements into processes and technology initiatives.
• Represent the Law Division on AESO data, information, and AI management committees.
• Support records lifecycle management activities, including classification, metadata, version control, retention, disposition preparation, templates, precedents, and guidance documents.
• Contribute to special projects and governance initiatives as required.

What You’ll Bring

• Degree in records management, information management, library and information studies, data management, business administration, knowledge management, computer science, or a related field. Equivalent education and experience may be considered.
• 5–7 years of experience in legal knowledge management, information management, records management, data governance, content management, or a related discipline.
• Experience applying responsible use of AI or other emerging technologies to improve operational effectiveness, knowledge management, decision-making, or process efficiency.
• Proven ability to organize, maintain, and improve information repositories, knowledge bases, and collaborative workspaces.
• Strong hands‑on experience working within SharePoint or Microsoft 365 environments.
• Experience training business users and facilitating information or knowledge-sharing initiatives.
• Demonstrated ability to gather requirements, analyze and map information processes, identify gaps, and recommend practical improvements.
• Experience managing sensitive, confidential, or legally privileged information.
• Excellent written and verbal communication skills, with the ability to translate technical, legal, policy, or procedural requirements into practical guidance.
• Strong organizational skills and the ability to manage multiple priorities in a collaborative environment.
• Additional training or certification in records management, information governance, privacy, knowledge management, data governance, or responsible AI is considered an asset.
• Experience leading responsible AI, digital transformation, or process improvement initiatives is considered an asset.
• Experience with metadata, taxonomy, document lifecycle, search, or repository design is considered an asset.
• Experience implementing privacy, access‑to‑information, records, policy, and AI governance requirements is considered an asset.
• Experience in legal operations or regulated industry environments is considered an asset.

Why Join AESO

• Help shape the future of information governance, knowledge management, and responsible AI practices.
• Partner with legal, governance, privacy, records management, information security, and technology experts across the organization.
• Drive initiatives that improve how information is organized, accessed, protected, and leveraged for decision‑making.
• Contribute to enterprise‑wide improvements that enhance operational effectiveness and compliance.
• Thrive in a collaborative environment where curiosity, continuous improvement, and practical problem‑solving are valued.

What We Offer

This full‑time opportunity offers a competitive salary, paid vacation and flex time, health and dental benefits, mental health support, a defined contribution pension plan, and learning and development opportunities as part of your overall compensation package. We support a hybrid work environment, where the team is in the office on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays areflexible forwhere you work best.

Application deadline: November 11, 2026

If you are contacted for a pre‑screening and/or interview, please advise of any accommodation measures required to enable you to fully participate. Information received relating to accommodation measures will be addressed confidentially.

The Alberta Electric System Operator is unable to accept unsolicited agency resumes.

The Alberta Electric System Operator, and its members, officers, employees and agents (collectively, the "AESO") is committed to protecting personal information provided to it. When you submit your personal information to the AESO for the purpose of pursuing employment with the AESO, the collection, use and disclosure of personal information is in accordance with the provisions of Protection of Privacy Act (POPA) of Alberta.

As noted, the AESO is mandated to maintain the safe and reliable operations of the provincial power grid. As part of meeting its obligations, the AESO may require the successful candidate to undergo a criminal background check for the position. This collection of personal information for the purposes of a check will be conducted in accordance with Section 4 of POPA.