Information Desk Lead — First Nations Settlement Support

afn; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

The Assembly of First Nations (AFN) seeks a highly skilled Information Desk Lead to oversee information desk services supporting First Nations individuals and caregivers applying for compensation under the FNCFS and Jordan’s Principle settlement. Reporting to the Director of Children, Families and Social Development, you will provide operational leadership and strategic advice.

You will conduct research, prepare reports, briefings, and communications; respond to inquiries; collaborate with

Qualifications

• Bachelor's degree in social sciences, psychology, counselling, or a related field.
• Minimum three (3) years of experience working with First Nations communities, organizations, and leadership.
• Minimum five (5) years of experience providing support services to at-risk populations.
• Strong knowledge of First Nations child and family services, including Jordan's Principle, and Indigenous policy issues.
• Demonstrated experience building relationships with governments, partners, and stakeholders.
• Excellent interpersonal, communication, leadership, and organizational skills.
• Ability to manage sensitive and confidential information with tact, diplomacy, and sound judgment.
• Strong proficiency in Microsoft Office applications, including Word and Excel.
• Bilingualism (English and French) is considered an asset.
• Crisis intervention training or experience is considered an asset.
• Canadian Police Information Centre (CPIC) Check.
• Vulnerable Sector Screening (VSS).
• Willingness and ability to travel, as required.

Responsibilities

• Coordinate and oversee Information Desk services that support First Nations individuals and caregivers throughout the compensation application process.
• Conduct research, analyze data and trends, and develop reports and recommendations to support the effective implementation of the compensation process.
• Develop, coordinate, and deliver briefings, reports, presentations, and other communications related to the Information Desk and Settlement initiatives.
• Respond to inquiries and provide accurate, timely information regarding the compensation process.
• Collaborate with internal teams to share information, address challenges, and identify opportunities to improve processes, procedures, and service delivery.
• Build and maintain effective relationships with First Nations leadership, communities, organizations, and government partners to support engagement and outreach activities.
• Represent the Information Desk at meetings, events, conferences, and outreach activities, including delivering presentations as required.
• Provide strategic advice and recommendations to the Director on Information Desk operations, compensation-related issues, and public awareness initiatives.
• Provide guidance, support, and task coordination for Information Desk staff, including identifying training and development needs.
• Assist with the planning and development of materials, reports, and communications for key organizational initiatives, milestones, and reporting requirements.

Skills

Interpersonal skills

Leadership

Communication

Organizational skills

Microsoft Office

Education

Bachelor's degree in social sciences or related field

Tools

Microsoft Office

Job description

The Assembly of First Nations (AFN) seeks a highly skilled Information Desk Lead to oversee information desk services supporting First Nations individuals and caregivers applying for compensation under the FNCFS and Jordan’s Principle settlement. Reporting to the Director of Children, Families and Social Development, you will provide operational leadership and strategic advice.

You will conduct research, prepare reports, briefings, and communications; respond to inquiries; collaborate with