Information Designer

SYNAPS Synthetic Paper | Made by Agfa; Waterloo; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading company in medical IT solutions is looking for a Technical Writer/Information Designer. The role requires developing user-friendly documentation for software products by collaborating with experts. Candidates must have a degree in Information Design or related fields and 2-4 years of experience in technical writing. Applicants will manage multiple projects while ensuring high-quality content delivery, contributing to a team focused on improving healthcare technologies.

Benefits

Competitive compensation and benefits package

Training and career development programs

Commitment to diversity and inclusion

Opportunities for professional growth

Qualifications

• Bachelor’s degree in relevant field required.
• 2 to 4 years of technical writing experience preferred.
• Portfolio of work demonstrating technical documentation skills is required.

Responsibilities

• Collaborate with subject matter experts for end-user documentation.
• Manage multiple documentation projects adhering to quality standards.
• Create online user guides, release notes, and service manuals.

Skills

Communication

Technical Writing

Project Management

Interpersonal Skills

XML

HTML

Graphic Design

CSS

Instructional Design

Education

Bachelor’s degree in Information Design or Technical Communication

Tools

JIRA

MadCap IXIA CCMS

Oxygen XML Editor

Microsoft Office

SharePoint

Job description

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Information Designer

Date: Jun 4, 2025

Location:

Waterloo, ON, CA

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

AGFA HealthCare is seeking a highly skilled Technical Writer/Information Designer to join our team. The successful candidate will collaborate closely with subject matter experts to research, write, and develop comprehensive end-user documentation for our software products. Utilizing a content management system and DITA-based XML editor, you will transform complex technical information into clear, concise, and user-friendly documentation.

As a member of the Documentation Team, your expertise in documentation best practices and innovative strategies will contribute to our global documentation initiatives, ensuring the delivery of high-quality documentation for both external customers and internal service personnel.

Major Duities & Responsibilities:

• Collaborate with subject matter experts to identify and present relevant information in a clear and consumable manner for various audiences, including radiologists, medical secretaries, integrators, deployment specialists, service technicians, application specialists, and system administrators
• Manage multiple projects to create product documentation in various formats (HTML/PDF) that adhere to company documentation and quality assurance standards
• Research, analyze, and extract relevant information from product specifications, testing results, and use cases to meet documentation requirements
• Participate in global project groups to define software documentation plans and requirements
• Write high-quality content that adheres to specified standards, processes, and guidelines
• Manage content reviews using a document management system and update content based on feedback
• Edit technically complex content for clarity without altering key information
• Collaborate with subject matter experts, product managers, and other key contributors to gather pertinent information
• Create online user guides, release notes, service manuals, and bulletins that are clear, informative, and accurate for AGFA’s software applications
• Utilize a project management system (JIRA) to manage multiple tasks simultaneously while adhering to strict release deadlines
• Collaborate with the Documentation, Production Tools, and Knowledge Management teams to contribute to improvement projects
  
  

Technical Skills And Qualifications:

• Bachelor’s degree in Information Design, Rhetoric and Professional Writing, English Literature, Technical Communication, or other related discipline
• 2 to 4 years of previous technical writing and communication experience, preferably in a software environment or medical device manufacturing industry
• Proficiency in XML and HTML skills with a good working knowledge of content management systems (preferably MadCap IXIA CCMS) and XML editors (preferably Oxygen)
• Experience with DITA standards topic-based authoring
• Demonstrated knowledge and experience with software product development and product documentation requirements
• Experience in CSS, instructional design, UX design, and web design is beneficial as is working with user personas
• Skills in graphic design, illustrations, diagrams, flowcharts, SVG creation, videos, animations, etc. are advantageous
• Ability to continually learn new technologies and communicate technological principles and information in an easy-to-understand manner for the end-user
• Foundational understanding of HL7 or DICOM standards is beneficial, as is experience in the medical imaging industry
• Familiarity with productivity/collaboration tools like SharePoint, Livelink, Atlassian (Jira and Confluence), and Microsoft Office and Teams is beneficial
• Experience working within the Scaled Agile Framework is beneficial
  
  

Additional Skills:

• Exceptional interpersonal, written, and verbal communication skills
• Proven ability to effectively collaborate with others (locally and globally)
• Demonstrated ability to clearly and succinctly explain complex technical concepts
• Strong organizational and time management skills to manage multiple projects simultaneously while meeting strict deadlines
• Proven organizational, multi-tasking, planning, and project management skills
  
  

Portfolio Requirement:

• Please be prepared to provide a portfolio of work that demonstrates your ability to document technical product-focused documentation
  
  

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!

Agfa Inc. is committed to complying with the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and all of its standards in order to create a barrier-free Ontario. We will provide necessary accommodation during the recruitment and selection process to all applicants. If you require accommodation as part of the employment application process, please contact [e-mail].

At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Learn more about Agfa HealthCare and follow us on Instagram.

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