Informatics Analyst, RN/RPN, ITSM, TFT

Gghorg; Guelph; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Health and dental benefits

Short and long term disability

HOOPP pension plan

Total rewards package

Job summary

Guelph General Hospital in Guelph, Ontario is seeking an Informatics Analyst to support the ITSM program, lead information management initiatives, and ensure data accuracy across clinical and administrative systems.

The role emphasizes collaboration with hospital departments, system vendors, and partners to drive improvements, maintain operational systems, and support safe patient care.

Qualifications

• Ontario College of Nurses member in good standing.
• Degree in Health Informatics preferred, or equivalent combination of education and healthcare informatics experience.
• Minimum 5 years relevant experience in application and systems support in a healthcare environment.
• Experience with integration of clinical and administrative systems in a hospital environment is an asset.
• Demonstrated commitment to excellent customer service.

Responsibilities

• Provide leadership, insight and analysis to support ITSM evolution and information management.
• Ensure data accuracy and the safe use of information and electronic systems.
• React to urgent issues and maintain the operational status of systems.
• Collaborate with hospital departments, external health system partners and vendors to improve use of electronic systems.
• Support ongoing system enhancements and change control in line with ITSM policies.

Skills

Analytical skills

Customer service

Communication

Project management

Strategic thinking

Stakeholder engagement

Education

Health Informatics degree preferred

Tools

Microsoft Power Platform

Advanced Microsoft 365

Job description

At Guelph General Hospital, we are committed to our Mission of providing exemplary and equitable care for and with our community.

Everything we do is grounded in our values of being compassionate, inclusive, respectful, collaborative, and inspired. If you are seeking meaningful work in an organization where your contributions truly matter to patients, colleagues, and the broader community, you have come to the right place.

Current Shifts:

Primarily Days (Temporary Full-time until approximately January 3, 2028)

Position Summary:

The Information & Technology Service Management Department mandate is to:

• Enable patients and families to stay connected, involved and informed in their care,
• Make it easier to make informed decisions and do the right things,
• Provide technologies and tools that make work easier, more efficient and productive,
• Enable communication and collaboration internally and externally with system partners, and
• Enable the integration and sharing of information.

The Informatics Analyst’s role contributes to the ITSM mandate by providing leadership, insight, expertise, systems knowledge and analysis in supporting the on-going evolution, expansion, improvement, use and management of information. Informatics Analysts apply their experience, knowledge, expertise and analytical skill to identify opportunities and to translate the needs of the organization into actionable solutions to maximize the use and value of information and electronic systems. Informatics Analysts are key to supporting the delivery of safe, high-quality patient care by making certain that data and related integrations are accurate. Informatics Analysts are expected to react to urgent issues, maintain the operational status of systems, propose use enhancements, implement new systems and procedures in a way that adheres to ITSM best practices and policies and related regulatory requirements. As part of the ITSM team, Informatics Analysts work closely with internal hospital departments, external health system partners and vendors to support and continually improve the use of electronic systems to the benefit of patient care in Guelph and surrounding area.

Reporting to the Manager IT Informatics, Informatics Analysts are part of a larger team of dedicated technology and information systems management professionals. This team interacts with all levels of the organizations to provide Information and Technology Management Services to GuelphGeneral Hospital and partnered organizations.

In this role, you will:

• Have ongoing opportunities to learn and grow with a generous professional development program via our education assistance fund and in-house development programs
• Have access to an amazing total rewards package which includes competitive pay, health and dental benefits, Short and long term disability and the Healthcare of Ontario Pension Plan (HOOPP) where we match your contributions by 126%
• Be a part of an organization committed to the well-being of our workforce
• Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through our actions
• Be a part of a team of high performing health care professionals

Guelph is the perfect location for health care professionals seeking to make the most of life’s experiences. From our expansive trails and waterways to internationally recognized arts and cultural events, to diverse restaurants and craft breweries, the Royal City has something for everyone

• It’s one of Ontario's most robust and growing economies
• You will have access to excellent schools which include a university and college
• There are multiple centres of faith reflected in the community

Qualifications, Experience, Skills and Abilities:

• Ontario College of Nurses member in good standing
• Degree in Health Informatics preferred, or equivalent combination of education and healthcare informatics experience.
• Minimum 5 years relevant experience in application and systems support in a healthcare environment
• Previous support and maintenance experience with the integration of clinical and administrative systems common to a hospital environment an asset
• Support and maintenance experience with other applications common to a hospital environment, preferred
• Demonstrated skills relating to improved efficiencies, clinical or operational service delivery effectiveness, quality initiatives and patient safety
• Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
• Demonstrated commitment to excellent customer service.
• Demonstrated analytical skills to develop and evaluate options to issues and problems.
• Demonstrated ability to engage with stakeholders to develop solutions that improve effectiveness, efficiency and quality of care.
• Strategic thinker with ability to understand process and technical implications of decisions.
• Results oriented: strives for continuous improvement and works towards continually achieving a standard of excellence
• Proven aptitude for learning new applications and technologies
• Effective communication and interpersonal skills
• Professional, courteous and friendly demeanor.
• Project Management experience, certification, preferred
• Human change management skills and experience, certification, preferred
• Process analysis experience, LEAN or 6Sigma certification, preferred
• Structured systems analysis and change control experience.
• Microsoft Power Platform experience and Advanced Microsoft 365 experience

Ready to Make a Difference?

If you are looking for an exciting opportunity where you will be supported, empowered, and valued, we encourage you to apply and explore how your career can grow at Guelph General Hospital.

This job posting is for a vacancy currently available. The hiring process can include the use of AI-enabled systems for administrative and candidate management purposes.

Guelph General Hospital is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, and 2SLGBTQ+ individuals. We are committed to providing a respectful, safe, and supportive environment for all employees, free from discrimination and harassment.