Informatica MDM Specialist

Four Seasons Resort Hualalai; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A luxury hotel chain in Toronto is seeking an experienced Informatica MDM Specialist to enhance guest and employee experiences through data solutions. This role will involve collaboration with cross-functional teams, focusing on data governance, integration with Salesforce, and implementation of MDM solutions. Ideal candidates have over 5 years' experience and strong analytical skills. A hybrid work model requiring in-office presence three days a week will be in place.

Benefits

Hybrid working model

Employee experience programs

Qualifications

• 5+ years of hands-on experience in Informatica MDM solutions.
• Experience with integrating Salesforce and data lakes.
• Strong SQL skills and familiarity with relational databases.

Responsibilities

• Design, develop, and implement Informatica MDM solutions.
• Integrate and harmonize data from various systems.
• Monitor and optimize MDM performance and data quality.

Skills

Data governance

Stakeholder management

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Informatica MDM

Salesforce

ETL processes

SQL

APIs (REST/SOAP, JSON/XML)

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Informatica MDM Specialist

We have an exciting opportunity in our Corporate Technology, Innovation and Data department for an Informatica MDM Specialist. You will play a vital role in working with various teams across the organization to implement AI solutions, with the goal of elevating both guest and employee experiences.

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, MDM. This role involves interactions with internal stakeholders and vendor implementation teams.

What You’ll Be Doing

• Design, develop, and implement Informatica MDM solutions for mastering B2B account data.
• Integrate and harmonize data from Salesforce CRM, enterprise data lakes, and hospitality systems.
• Configure and manage match/merge rules, survivorship logic, and data stewardship workflows.
• Implement Dun & Bradstreet API integration to enrich account data and identify corporate hierarchies and relationships.
• Collaborate with business and technical stakeholders to define data mastering rules and governance policies.
• Coordinate with external vendors and remote development teams to ensure timely delivery and alignment with project goals.
• Monitor and optimize MDM performance, data quality, and exception handling processes.
• Support data profiling, cleansing, and validation activities.
• Document technical designs, data flows, and integration patterns.

Who You Are

• Passionate technologist, enjoys working with data and has a proven track record in delivering enterprise-scale MDM solutions.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in cross-functional, geographically dispersed teams.

Experience, Education And Professional Qualifications / What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of hands-on experience in implementing and supporting Informatica MDM solutions.
• Strong experience with B2B account mastering and hierarchical data modeling.
• Hands-on experience integrating with Salesforce, data lakes, and third-party APIs (preferably D&B).
• Experience working with external vendors and distributed/remote teams.
• Extensive experience with cloud-based Data Quality tools and ETL processes, including Informatica Cloud Data Quality (DQ), Cloud Application Integration (CAI), and Cloud Data Integration (CDI). Skilled in profiling, cleansing, standardization, and validation of data, as well as designing scalable ETL workflows to support enterprise data integration and transformation.
• Solid understanding of data governance, data stewardship, and mastering best practices.
• Experience with REST/SOAP APIs, JSON/XML, and API authentication mechanisms.
• Strong SQL skills and familiarity with relational databases (e.g., Oracle, SQL Server, Snowflake, MySQL or MariaDB).

Nice to Have

• Experience in the hospitality industry or with hospitality systems (e.g., PMS, CRS).
• Familiarity with Dun & Bradstreet Direct+ API or similar data enrichment services.
• Knowledge of cloud platforms (AWS, Azure, GCP) and data integration tools.
• Informatica MDM certification is a plus.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.