Infirmière / Infirmier gestionnaire de cas / Bilingual Nurse Case Manager

Innomar Strategies; British Columbia; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to improving health outcomes for people and animals. As a vital member of the team, you will provide essential support to patients and healthcare providers, ensuring access to medications and therapies. This role offers the chance to make a meaningful impact while working collaboratively with healthcare professionals and patients. With a strong emphasis on professional development and a supportive work environment, this position is ideal for those passionate about healthcare and patient advocacy. Embrace the opportunity to grow in a culture that values inclusion and purpose-driven work.

Benefits

Medical Insurance

Dental Insurance

Vision Care

Wellness Programs

Paid Parental Leave

Professional Development

Mentorship Programs

Volunteer Activities

Qualifications

• 3+ years in healthcare, pharmaceutical, or insurance industries preferred.
• Experience in case management and patient support is essential.

Responsibilities

• Provide support to patients and healthcare providers on medication access.
• Manage databases and perform audits of patient information.
• Coordinate with healthcare providers and pharmacies for therapy management.

Skills

Patient Support Services

Case Management

Healthcare Knowledge

Communication Skills

Bilingualism (French and English)

Education

Bachelor’s Degree in Healthcare or Related Field

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

1. Provide support to patients and healthcare providers, including information on Patient Support services, specific diseases, and therapies based on manufacturer-provided materials and product monographs.
2. Work with patients and families to complete a needs assessment related to medication access.
3. Act as a liaison between patients, families, healthcare providers, and payers related to medication access.
4. Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state, or product-related questions, based on information provided as part of the program materials.
5. Provide ongoing support on disease state or product-related questions to ensure patient adherence, as dictated by the needs of the patient.
6. Refer patients to contact their healthcare providers for clinical questions or situations outside the scope of program materials or product monographs.
7. Manage databases and perform ongoing audits of files and information captured.
8. Administer and adhere to case management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaising with primary healthcare providers.
9. Work directly with reimbursement specialists and physicians to secure funding for therapies; assist with alternative funding searches when needed.
10. Prepare for and attend specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
11. Attend pharmaceutical meetings as required.
12. Participate in patient meetings and conferences to educate patients and providers on Patient Support Program services.
13. Work with patient associations and advocacy groups as required.
14. Establish and maintain partnerships with the pharmaceutical team.
15. Coordinate with healthcare providers, pharmacies, infusion clinics, and other agencies to manage infusions, drug delivery, and resolve issues.
16. Communicate clearly with the manager, team, and clients regarding patient case management.
17. Participate in training of new Drug Access Navigators, including shadowing and call monitoring.
18. Report adverse events following program SOPs.
19. Perform other duties and tasks as assigned; may be required to be on standby or on call.

What your background should look like

• Bachelor’s degree in healthcare or a related field.
• Minimum of three (3) years, preferably over five (5) years, in healthcare, pharmaceutical, insurance, or related industries.
• Experience in healthcare and case management in medical, hospital, insurance, or biopharma fields is preferred.
• Bilingualism in French and English is strongly preferred.

What Cencora offers

We provide compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, and vision care, along with wellness programs supporting physical, emotional, financial, and social well-being. This includes support for working families, such as dependent care, adoption, infertility coverage, family building, behavioral health, paid parental and caregiver leaves.

We also offer training programs, professional development, mentorship, employee resource groups, volunteer activities, and more to support your growth.

Schedule

Full-time

Affiliated Companies

Innomar Strategies