Infirmière gestionnaire de cas bilingue / Bilingual Nurse Case Manager

McKesson; Mississauga; On-site; CAD 61,000 - 102,000; Full time

Job summary

A major healthcare company in Mississauga seeks a Patient Support Specialist to assist in patient enrollment, coordinate communications with healthcare providers, and build relationships with key stakeholders. The ideal candidate is a licensed RN or LPN, bilingual in English and French, with excellent customer service and analytical skills. This position offers a competitive salary range of $61,100 - $101,800.

Benefits

Competitive compensation package

Annual bonus opportunities

Qualifications

• Must be a member in good standing of respective regulatory college.
• Bilingual in English and French.
• 1 to 3 years of relevant experience.

Responsibilities

• Assist physicians with patient enrollment and necessary documentation.
• Coordinate communication with healthcare professionals.
• Ensure accuracy of patient records.
• Build relationships with key customers.

Skills

Exceptional customer service

Strong analytical skills

Communication skills

Problem-solving abilities

Detail oriented

Education

Registered Nurse (RN) or Licensed Practical Nurse (LPN / RPN)

MS Certification

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

• Service client.

Section A – Specific Responsibilities :

Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and / or provincial insurance) in a concise, organized, and professional manner

Facilitate any required communication with physicians, Patient Support Programs or other Hcp involved in the patients’ circle of care

Work collaboratively with other team members in various roles to coordinate the patient journey

Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journey

Provide educational guidance to patients and physicians on product’s administration.

Act as a central resource liaison for program stakeholders, which include patients, Hcps, clinics and pharmacies

Ensure patient records are accurate and maintained to meet program reporting requirements.

I dentify and report a dverse events

Provide answers to general inquiry calls submitted via telephone( inbound / outbound) or web - based platforms on program services, disease state or product related questions, based on program guidelines.

Understand the wide reimbursement landscape and ensure correc t documents are submitted to insurers for a positive outcome in a timely manner

Build relationships with key customers within area of responsibility to ensure that business requirements / portfolio management is clearly established

Conduct field visits to support Hcps with paperwork based on program requirements

Able to work a variety of shifts including days, evenings, weekends and holidays as required

Other duties as assigned

Practicing Registered Nurse (RN), Licensed Practical Nurse (LPN / RPN). Must be a member in good standing of respective regulatory college & MS Ceritification required

Exceptional customer service and interpersonal skills

Ability to manage multiple tasks and priorities at once

Strong analytical and organizational skills

Ability to resolve issues effectively and efficiently

Critical thinking and problem-solving abilities

Excellent time management skills & sense of urgency

Detail and result oriented

Ability to adapt to change and ambiguity

Hold and maintain a valid, unrestricted driver's license and possess a car

Adhere to Performance Standards and Procedures required by the program

Must have a private , dedicated home office space that accommodates equipmen t

Proficient English and French language skills (written and verbal )

The incumbent of this position will provide daily support to internal and / or external clients outside Quebec and / or in the United States. Therefore, he / she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

61,100 - $101,800

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Responsabilités spécifiques :

Aider le médecin prescripteur à compléter l'inscription du patient ; recueillir les informations appropriées pour remplir les formulaires nécessaires (assurance privée et / ou provinciale) de manière concise, organisée et professionnelle.

Faciliter toute communication nécessaire avec les médecins, les programmes de soutien aux patients ou d'autres PSS impliqués dans le cercle de soins des patients.

Travailler en collaboration avec d'autres membres de l'équipe dans divers rôles pour coordonner le parcours du patient.

Coordonner les soumissions de documents et les dossiers avec les compagnies d'assurance, les cabinets médicaux et les professionnels de santé pour aider dans le parcours du patient.

Fournir des conseils éducatifs aux patients et aux médecins sur l'administration des produits.

Agir comme une ressource centrale de liaison pour les parties prenantes du programme, y compris les patients, les PSS, les cliniques et les pharmacies.

S'assurer que les dossiers des patients sont exacts et maintenus pour répondre aux exigences de rapport du programme.

Identifier et signaler les événements indésirables.

Fournir des réponses aux appels de renseignements généraux soumis par téléphone (entrant / sortant) ou via des plateformes web sur les services du programme, l'état de la maladie ou les questions liées aux produits, selon les directives du programme.

Comprendre le large paysage du remboursement et s'assurer que les documents corrects sont soumis aux assureurs pour un résultat positif en temps opportun.

Vous êtes responsable de la mise en œuvre de la politique de gestion des risques de l'entreprise et de la gestion des risques de l'entreprise.

Effectuer des visites sur le terrain pour aider les Hcps à remplir les documents en fonction des exigences du programme.

Capable de travailler à des horaires variés, y compris le jour, le soir, le week-end et les jours fériés, selon les besoins.

Autres tâches assignées

Exigences clés : (Connaissances / Compétences / Capacités / Expériences)

Infirmier(e) diplômé(e) (RN), infirmier(e) auxiliaire (LPN / RPN) praticien(ne) Doit être membre en règle de l'ordre réglementaire respectif & MS certification requis

Bilingue, courant en anglais et en français.

La connaissance et la compréhension du remboursement sont un atout.

1 à 3 ans d'expérience dans un rôle précédent avec une expérience pertinente.

Service client et compétences interpersonnelles exceptionnels.

Capacité à gérer plusieurs tâches et priorités à la fois.

Compétences analytiques et organisationnelles solides.

Capacité à résoudre les problèmes de manière efficace et efficiente.

Compétences en pensée critique et en résolution de problèmes.

Excellentes compétences en gestion du temps et sens de l'urgence.

Orienté(e) vers le détail et les résultats.

Capacité à s'adapter au changement et à l'ambiguïté.

Posséder et maintenir un permis de conduire valide et sans restriction et posséder une voiture.

Respecter les normes de performance et les procédures requises par le programme.

Doit disposer d'un espace de bureau privé et dédié à domicile qui accueille l'équipement.

Ce que vous gagnez dans ce rôle (Connaissances / Compétences / Capacités / Expériences) :

Formation à l'utilisation de bases de données spécifiques au programme.

Connaissance des médicaments spécialisés et de l'écosystème de soutien aux patients.

Travail d'équipe.

Pensée critique.

Développement des compétences en réseautage.

Service client.

Priorisation efficace.

Plaidoyer pour les patients.

Paysage du remboursement.

Section A – Specific Responsibilities :

Assist the prescribing physician to complete patient enrolment; gather appropriate information to complete the necessary forms (private and / or provincial insurance) in a concise, organized, and professional manner

Facilitate any required communication with physicians, Patient Support Programs or other Hcp involved in the patients’ circle of care

Work collaboratively with other team members in various roles to coordinate the patient journey

Coordinate document submissions and cases with insurance companies, physician' offices and healthcare professionals in order to assist in the patient journey

Provide educational guidance to patients and physicians on product’s administration.

Act as a central resource liaison for program stakeholders, which include patients, Hcps, clinics and pharmacies

Ensure patient records are accurate and maintained to meet program reporting requirements.

I dentify and report a dverse events

Provide answers to general inquiry calls submitted via telephone( inbound / outbound) or web - based platforms on program services, disease state or product related questions, based on program guidelines.

Understand the wide reimbursement landscape and ensure correc t documents are submitted to insurers for a positive outcome in a timely manner

Build relationships with key customers within area of responsibility to ensure that business requirements / portfolio management is clearly established

Conduct field visits to support Hcps with paperwork based on program requirements

Able to work a variety of shifts including days, evenings, weekends and holidays as required

Other duties as assigned

Section B – Key Requirements : (Knowledge / Skills / Abilities / Experiences)

Practicing Registered Nurse (RN), Licensed Practical Nurse (LPN / RPN). Must be a member in good standing of respective regulatory college & MS Ceritification required

Exceptional customer service and interpersonal skills

Ability to manage multiple tasks and priorities at once

Strong analytical and organizational skills

Ability to resolve issues effectively and efficiently

Critical thinking and problem-solving abilities

Excellent time management skills & sense of urgency

Detail and result oriented

Ability to adapt to change and ambiguity

Hold and maintain a valid, unrestricted driver's license and possess a car

Adhere to Performance Standards and Procedures required by the program

Must have a private , dedicated home office space that accommodates equipmen t

Proficient English and French language skills (written and verbal )

The incumbent of this position will provide daily support to internal and / or external clients outside Quebec and / or in the United States. Therefore, he / she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et / ou externes à l’extérieur du Québec et / ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

61,100 - $101,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

About the company

McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools.

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