InField Excellence Analyst

Hispanic Alliance for Career Enhancement; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented individual to enhance infield effectiveness and performance within its Canadian affiliate. This role involves leveraging data-driven insights to optimize CRM systems and improve customer engagement strategies. The successful candidate will collaborate with cross-functional teams to implement capability enhancements and streamline sales processes. If you're passionate about driving performance improvement and have a knack for data analysis, this is an exciting opportunity to make a significant impact in a dynamic and supportive environment.

Qualifications

• 3-5 years of relevant business experience, preferably in the pharmaceutical industry.
• Demonstrated analytical skills with the ability to translate data into actionable insights.

Responsibilities

• Analyze sales and market data to identify trends and drive performance improvement.
• Collaborate with cross-functional teams to ensure cohesive strategies and implementations.

Skills

Data Analysis

Sales Operations

CRM Systems

Analytical Skills

Communication Skills

Microsoft Office Suite

Project Management

Education

Bachelor's degree in Commerce

Degree in Science or Health Care

Tools

CRM Software

Data Analytics Tools

Microsoft Excel

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada whereby 98% of our employees are proud to say they work for AbbVie and 96% are proud of how we contribute to the community.

When choosing your career path, choose to be remarkable.

AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology, in addition to products and services across multiple others.

Job Description

At AbbVie, as we advance our customer engagement model in our local organization, we are looking for talent to join our Canadian affiliate to elevate and maximize affiliate performance through Infield team (IFT) excellence models, tools and insights.

In this role as a cross-functional partner, you will be responsible for enhancing infield effectiveness and performance in the Canadian affiliate by identifying and leveraging data-driven insights, implementing capability enhancements and enabling select IFT planning & execution processes across the Infield teams. The successful candidate will collaborate with cross-functional teams in Customer Excellence, Business Technology Solutions, Commercial Business Units as well as Medical & Market Access to ensure cohesive strategies and aligned implementations.

The incumbent will be based in Montreal and will report into the Lead, InField and Brand Excellence within the Customer Excellence division.

Major Responsibilities:

1. Data Analysis and Insight Generation:
   • Analyze comprehensive sales and market data to identify trends, opportunities, and challenges impacting infield effectiveness.
   • Generate actionable insights that inform strategic decision-making and drive performance improvement.
   • Develop and present regular analyses to commercial and sales leaders to support business objectives.
2. Performance Monitoring:
   • Inform and monitor performance metrics to assess the effectiveness of sales execution and initiatives.
   • Utilize performance data to identify areas of success and opportunities for process refinement.
   • Proactively recommend adjustments and improvements in execution based on performance analysis.
3. CRM System Optimization:
   • Contribute to the optimization and utilization of CRM systems to enhance data capture, accessibility, and user experience.
   • Propose initiatives to incorporate CRM-derived insights into field strategies, improving customer interactions and engagement.
4. Capability Enhancement Implementation:
   • Identify areas for capability enhancement within infield teams.
   • Liaise with global and local stakeholders to understand, reflect, and align Canadian needs into select global and area capability roadmaps
   • Collaborate to design and implement targeted programs
   • Monitor and evaluate the effectiveness of initiatives, adjusting approaches as needed to maximize impact
5. Process Improvement:
   • Contribute efforts to streamline sales related processes and workflows, focusing on increasing efficiency and effectiveness.
   • Coordinate the integration of the Multi-Channel Cycle Plan to leverage diverse communication channels and maximize reach.
   • Champion continuous improvement by implementing best practices and developing innovative solutions
6. Cross Functional Alignment
   • Partner with Medical Excellence and Market Access Excellence to maximize alignment and approach for common areas of focus within affiliate priorities

Qualifications

Qualifications:

• 3-5 years relevant business experience

• Commercial roles within the pharmaceutical industry are a strong asset

• 1-3 years experience with sales operations and/or commercial data & analytics
• Experience leveraging and/or managing field capabilities such as CRMs & other tools
• Demonstrated analytical skills with ability to translate data to insights
  • Experience with industry data sets (such as IQVIA among others) is a strong asset
• Proven ability to manage multiple priorities with tight deadlines in a fast-paced setting
• Ability to establish mutually productive, positive, and collaborative internal relationships
• High quality standards, with attention to detail
• Technically savvy / proficient in adopting new technologies such as data analytics & visualization, CRM, AI/ML etc.
• Skilled in Microsoft Office Suite (Loop. Co-Pilot, Outlook, PowerPoint, Word, etc.)
  • Advanced proficiency in Excel required
• Excellent communication skills in English and French (verbal and written)
• Bachelor's degree in Commerce, Science, or Health Care. Degree in a related or equivalent field may also be considered

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html