Industry Training Program Support

Canadian Avalanche Association; Revelstoke; On-site; CAD 31,684 - 37,195; Part time

Job summary

A leading safety organization located in Revelstoke, BC, is seeking a highly organized individual for the part-time Industry Training Program Support position. This seasonal role involves coordinating logistics and communication for the best avalanche training program worldwide. Ideal candidates will have superior customer service skills and proficiency in MS Office. A clear background check is required. The position offers a wage range of $23-27 per hour based on experience.

Qualifications

• Self-motivated with the ability to work independently with minimal supervision.
• Ability to set priorities, manage multiple tasks, and pay attention to detail.
• Clear criminal background check.

Responsibilities

• Collaborate with staff to meet communication and logistics needs.
• Act as a point of contact for students on ITP courses.
• Facilitate online registration and course communication.

Skills

Superior customer service experience

High proficiency in MS Office applications

Exceptional verbal and written communication skills

Strong interpersonal and collaborative skills

Superior organizational skills

Education

Post-secondary education or equivalent

Job description

The Canadian Avalanche Association based in Revelstoke, BC

The Canadian Avalanche Association is looking to fill the Industry Training Program (ITP) Support position at our office based in Revelstoke, BC. This is a part-time seasonal role that is perfect for someone who values lifestyle while still enjoying a diverse and engaging work environment.

Overview

The Industry Training Program Support position helps behind the scenes of what many consider the best avalanche training program in the world. The ITP Support role will collaborate with Student Services and Logistics staff to help ensure course communication and logistics needs are met. This individual acts as a point of contact for students on ITP courses, facilitates online registration, carries out pre and post course communication, issues refunds and/or switches. They actively work to ensure all courses are filled in case of cancellation. This individual will also help coordinate the delivery of comprehensive equipment packages to all Industry Training Program courses. They will assist Logistics staff to ensure inventory, maintenance and tracking of course equipment is upheld. This highly organized individual is a vital part of the CAA team and the part-time nature of this position lends itself to a healthy work/life balance.

Responsibilities

• Collaborate with Student Services and Logistics staff to meet course communication and logistics needs
• Act as a point of contact for students on ITP courses
• Facilitate online registration and pre/post course communication
• Process refunds and/or switches
• Help ensure courses are filled in case of cancellation
• Coordinate delivery of comprehensive equipment packages for ITP courses
• Assist Logistics staff with inventory, maintenance, and tracking of course equipment

Qualifications

Required Qualifications

• Superior customer service experience
• High proficiency in MS Office applications (Word, Excel, SharePoint, Outlook)
• Experience in a team environment, multi-tasking, administration, and financial management
• Exceptional verbal and written communication skills
• Strong interpersonal and collaborative skills
• Self-motivated with the ability to work independently with minimal supervision
• Superior organizational skills
• Ability to set priorities, manage multiple tasks, handle complex logistics, and pay attention to detail
• Clear criminal background check

Desired Qualifications

• Post-secondary education or equivalent
• Able to work in a stressful and demanding environment
• Knowledge of avalanche safety issues and needs
• Familiarity with current CAA Industry Training Program courses
• CAA Avalanche Operations Level 1
• CAA Member in good standing

Benefits

This is a part-time, seasonal position from October 14, 2025 - April 3, 2026. Approximately 12-18 hours per week (3 days per week).

Wage range: $23-27 per hour based on experience

Applications accepted August 21 – September 10

Senioriy level: Associate

Employment type: Part-time

Job function: Administrative

Industries: IT Services and IT Consulting

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