Industry Specialist (Land Software)

Pandell, an ESG Company; Calgary; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Dental reimbursement

Retirement plan with company match

Training budget

Job summary

Pandell-ESG seeks an Industry Specialist with deep land industry knowledge to bridge customer needs with our LandWorks and related products. You will engage with Product, Sales, Implementation, Support, Development, and QA to ensure practical, context-aware solutions.

You will help customers understand land workflows, terminology, and data processes, translating them into actionable software guidance. A customer-centric problem solver will thrive here.

Qualifications

• 5+ years of experience in the land industry, land administration, or land systems.
• Strong knowledge of land workflows, terminology, processes, and customer operations.
• Experience working with customers or stakeholders in a consultative or support capacity.
• Ability to translate land concepts into practical software context and solutions.
• Experience with discovery sessions, demonstrations, training, or implementations.

Responsibilities

• Bring land expertise to conversations with Product, Sales, Implementation, Support, Development, and QA.
• Help teams understand customer land workflows and how they connect to our products.
• Join customer discovery sessions and product demonstrations.
• Explain how product functionality supports real-world land processes.
• Identify gaps between customer workflows and product capabilities.
• Gather customer feedback and surface recurring challenges for improvement.
• Support implementation and post-sales teams with land workflow context.
• Train others and contribute to internal knowledge sharing.
• Stay current on land industry trends affecting customers or products.

Skills

Land industry knowledge

Customer-facing communication

Analytical problem solving

Cross-team collaboration

Education

Post-secondary education in land administration, business, technology, energy or information systems

Job description

What You Bring

Do you have the kind of land industry knowledge that makes people say, \"Ask them, they'll know\"? Pandell-ESG is looking for an Industry Specialist with strong land industry knowledge who can bring real-world context into conversations with our customers and across Product, Sales, Implementation, Support, Development, and QA. You understand land workflows, terminology, and the day-to-day realities behind the data and processes our customers work with. More importantly, you can listen to a customer question, get to the heart of what they're trying to accomplish, and help connect that back to how our software can support them. That's what makes this role interesting. You'll sit at the intersection of the customer, the land industry, and our products, helping different teams understand how those pieces fit together. One day, you might be joining a customer discovery session or supporting a product demo. The next, you could be helping untangle a tricky workflow question, providing context during an implementation, sharing customer feedback with our LandWorks Product team, or helping an internal team understand why a land process works the way it does. You'll likely enjoy this role if you know the land industry well, enjoy solving problems, and are good at turning what you know into something practical and useful for others.

About Us

ESG, along with its subsidiary Pandell, is a global leader in energy software, providing Software-as-a-Service (SaaS) solutions that support companies across utilities, renewables, retail energy, and oil and gas. Across North America and the UK, our combined platforms help teams manage key parts of their business, including billing, asset management, regulatory requirements, and geospatial data. These tools bring together the information and workflows teams rely on every day, making it easier to run operations and stay organized. Through cloud-based technology and data-driven insights, we help energy companies navigate complex markets and continue progressing toward Net-Zero goals.

Life at Pandell-ESG

Picture a workplace where what you do truly matters, your voice is heard, and your teammates are some of the smartest, kindest, and funniest people you'll meet. That's Pandell-ESG. We're a fast-moving, high-performing software company filled with talented, purpose-driven people. Our culture is challenging, rewarding, and genuinely supportive. Diversity, equity, and inclusion are part of who we are, and we want you to show up as your authentic self. In return, we'll support you with the trust, tools, and flexibility you need to do your best work.

About Our Land Product Team

Our Land Product team supports a suite of industry-leading products, including LandWorks and Projects, serving customers across North America. It's a supportive, collaborative team where people share ideas openly, help one another, and work through challenges together.

What You'll Do

• Bring your land industry knowledge into conversations with Product, Sales, Implementation, Support, Development, QA, and other teams.
• Help teams understand customer land workflows, terminology, business processes, and how those connect to our products.
• Join customer discovery sessions, needs assessments, product demonstrations, and other customer conversations.
• Help explain how product functionality supports real-world land processes and customer needs.
• Identify gaps between customer workflows, product functionality, and expected outcomes.
• Gather customer feedback and help surface recurring workflow challenges, product gaps, and opportunities for improvement.
• Support implementation and post-sales teams by providing context around land workflows, configuration needs, and practical considerations.
• Help investigate product or workflow questions where land expertise and customer context are needed.
• Share your knowledge through training, documentation, customer education, and internal knowledge sharing.
• Stay current on changes and trends in the land industry that could affect our customers or products

What You Bring

EPIC Essentials

You embody Pandell-ESG's core values:

• Excellence: Deliver your best, every time.
• Passion: Show how much you care each day.
• Integrity: Do the right thing, even when no one's looking.
• Collaboration: Work together to succeed together.

What Makes You a Great Fit

• Strong knowledge of the land industry, including land workflows, terminology, processes, and customer operations.
• Hands-on experience working in land, land administration, land systems, or a closely related area.
• A good understanding of how land processes connect to software functionality and customer needs.
• Experience working with customers or stakeholders through discovery sessions, demonstrations, training, needs assessments, implementations, or similar conversations.
• Strong communication skills and the ability to explain complex land concepts in a clear, practical way.
• Strong analytical and problem-solving skills, with the ability to connect customer workflows to practical product solutions.
• Comfortable working across teams, gathering information from different sources, and bringing in the right people when deeper technical or product input is needed.

Your Experience

• 5+ years of experience working in the land industry, land administration, land systems, or a related field.
• Practical experience working with land workflows, customer processes, and industry terminology.
• Experience working directly with customers, stakeholders, or internal teams in a consultative or support capacity.
• Experience using software or technology as part of land-related business processes.
• Post-secondary education in land administration, business, technology, energy, information systems, or a related field is considered an asset.

Bonus Points If You Have

• Experience with land management software or enterprise land systems.
• Knowledge of Pandell products (LandWorks, Projects, LandRite...).
• Experience working with Product, Sales, Implementation, Support, Development, or QA teams.
• Familiarity with software implementations, configuration, requirements analysis, troubleshooting, or post-sales support.
• Experience creating training materials, documentation, procedures, or customer-facing resources.
• Experience supporting oil and gas, renewables, or other land-based energy operations

Benefits

At Pandell-ESG, we believe in creating a workplace where you can do your best work while enjoying meaningful projects and a strong sense of belonging. Here are just a few things we offer:

• Work-from-home or office flexibility - choose where you work best!
• Flexible hours to support work-life balance
• Competitive benefits package, including 100% dental reimbursement
• Retirement Savings Plan with company matching
• Training budget and professional development opportunities
• Fully stocked kitchen at the office with healthy options, snacks, and plenty of coffee
• A fun and engaging culture with virtual and in-person events, learning opportunities, and a games room and lounge
• A wellness budget to support your version of wellbeing