Industry Director Industrial Segment

Thermo Fisher Scientific; Alberta; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company, Thermo Fisher Scientific, is seeking an Industry Director to manage key accounts in the commercial segment. You will drive customer satisfaction through strategic account management and play a vital role in achieving sales and profitability targets while leading initiatives that enhance market penetration.

Qualifications

• 10+ years of meaningful work experience in the industry.
• Confirmed ability to maintain senior level customer relationships.
• Strong background in science related to the industry segment.

Responsibilities

• Drive corporate relationships and coordinate opportunities.
• Lead the Request for Proposal process.
• Measure customer satisfaction and develop strategies to improve.

Skills

Financial analysis

Negotiation

Project management

Leadership

Bilingual (French-English)

Education

Bachelor’s degree

MBA (preferred)

Tools

Word

Excel

PowerPoint

Contact management software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Us:

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Discover impactful work:

The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential within a specific segment and ensures market penetration and profitability at these accounts, while achieving sales and profit forecasts. This is an exciting opportunity where you will focus on all account development activities including account strategy execution and management, ongoing communication of value proposition and value-added programs and services, resource coordination, price management, initiation of RFP responses, where applicable, and achievement of forecasted profitable growth.

Key responsibilities will be:

• Drive corporate relationships by understanding customer life cycle and contract timeframes
• Coordinate needs and opportunity assessments across locations
• Measure customer satisfaction and develops strategies to improve
• Drive the Request for Proposal process
• Coordinate and communicate business development initiatives and strategies
• Identify target profitability, terms and conditions
• Build and run the account strategy and implementation plan
• Conduct business reviews with customers
• Provide direction to managers/sales representatives on expectations for servicing accounts
• Drive market share improvement and identify standard marketing programs/promotions relevant to customers
• Evaluate customer performance for contract compliance

Keys to Success:

Education

• Bachelor’s degree and/or equivalent relevant experience; MBA preferred

Experience

• 10+ years of meaningful work experience; strong background in science and the specific industry segment

Knowledge, Skills, Abilities

• Confirmed ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management
• Strong financial analysis, negotiation, and project management skills
• Strong leadership skills in a matrix environment
• Demonstrated sales record
• Bilingual, French-English preferred
• Knowledge of Word, Excel, and PowerPoint a must; contact management software a plus
• Able and willing to travel to customer locations
• Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement