Industrial Engineering Leader (plant and process engineering)

Entrust Datacard; Quebec; Hybrid; CAD 112,000 - 166,000; Full time

Job summary

Entrust is looking for an Industrial Engineering Leader to oversee data analytics solutions, enhance operational efficiency, and consult with diverse customers globally. This role requires a creative, data-driven consultant to develop actionable strategies that drive improvements in industrial operations through analytics and insights.

Benefits

Comprehensive health and well-being programs

Generous 401(k) matching contribution

Paid personal time off plus 12 paid holidays

Education reimbursement

Qualifications

• 8+ years of experience in the printing and packaging industry.
• Must have legal authorization to work in the US.
• Experience with statistics and big data analytics.

Responsibilities

• Prepare and present customer-specific reports using the Entrust Analytics platform.
• Develop customer-specific strategies to improve quality and efficiency.
• Collaborate with engineers and developers to implement solutions.

Skills

Analytical skills

Customer Engagement

Creative problem-solving

Project Management

Data Visualization

Education

Bachelor’s degree with a quantitative focus

Tools

Advanced Excel

Data querying tools

R Studio

Power BI

Job description

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’sthe curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Industrial Engineering Leader (plant and process engineering)

Industrial Engineering Leader is responsible for leading and overseeing the data analytics service offering. Initially, this role will support the global sales team in selling analytics solutions to Entrust’s Central Issuance and Bureau customers while delivering analysis, findings, and recommendations based on customer-specific data. As the solution and customer base expand, the specialist will assess global business needs and contribute to the strategic growth of Business Solution Consulting resources.

This role involves implementing and utilizing data collection tools to provide customers with valuable insights into their system efficiency, operational effectiveness, and opportunities for improvement. Additionally, the specialist will contribute to Entrust’s Professional Services business opportunities in the Americas, as the consulting solution evolves including projects delivery and solution integration services.

Are you ready to take on a dynamic, high-impact role that will take you across the globe? As an Industrial Engineering Leader you will balance working from home and travelling internationally, engage with diverse customers, and help transform factories and manufacturing facilities using cutting-edge data analytics. This is not a routine desk job—every day brings new challenges, from uncovering inefficiencies in industrial operations to designing innovative solutions that revolutionize how businesses operate.

In this role, you will be at the forefront of expanding a business consulting practice, helping to grow a global customer base for an advanced in-house analytics tool. You'll gain deep insights into creative problem-solving approaches across a unique industry, while collaborating with clients to enhance efficiency and optimize performance.

This role is ideal for a data-driven consultant with strong business acumen, the ability to translate analytics into actionable business strategies, and a passion for improving operational efficiency for clients worldwide. Think “Industrial / Business Engineer” meets “Data Scientist”.

Your work will not only drive real-world improvements but will also earn recognition on a larger stage. You'll have opportunities to present your insights and findings at industry conferences, industry events, and executive meetings, showcasing your expertise to influential audiences. If you're passionate about analytics, technology, and making a tangible impact on industrial operations, this role is for you.

Responsibilities :

Customer-Facing Value Consulting (70%)

• Prepare and present customer-specific reports using the Entrust Analytics platform, providing insights into root causes of inefficiencies and areas for improvement.
• Develop customer-specific strategies to improve quality, efficiency, and resource utilization.
• Maintain a portfolio of case studies covering diverse customer-use scenarios.
• Develop and refine methodologies, templates, and business process improvement tools, including Lean methodologies.
• Gain and maintain expertise in issuance market trends and customer drivers to ensure recommendations align with business needs.
• Conduct on-site assessments, interviews, and audits to develop detailed consulting reports.
• Prepare and develop consulting reports with data visualizations, graphs, charts, and action plans.
• Provide valuable insights to professional services teams for improving service efficiency and reducing costs.
• Deliver customer-specific presentations to support sales engagements domestically and globally.
• Support sales teams in assessing customer needs, articulating Entrust’s value proposition, and delivering consulting expertise.
• Provide global sales training on tools, methodologies, key messages, and best practices.
• Maintain a bi-weekly forecasted pipeline of clients and strategize to expand the customer base.
• Utilize feedback from sales interactions and client engagements to refine the sales strategy and improve onboarding experiences.

Cross-Functional Coordination

• Collaborate with software engineers, developers, integrators, product owners, sales, and technical consultants to develop and implement solutions.
• Provide insights to Professional Services teams for integration and project support.
• Assist service teams in improving customer support operations using data insights.
• Guide the development and roadmap of the analytics tool by influencing engineering and product teams.
• Conduct external and internal research on industry trends, market drivers, and competitive landscape.
• Analyze big data to identify patterns, trends, and opportunities for customers.
• Collaborate with regional sales and technical sales teams to identify new opportunities and develop regional strategies.
• Lead meetings with international teams to track business development opportunities and consult on sales strategies.
• Contribute to the analytics tool roadmap by collaborating with engineering and product teams.

Assets :

• Experience in a sales support role, including customer presentations and engagement with senior management.
• Must have legal authorization to work in the US without restrictions.
• Experience managing multiple parallel-running complex-projects across different time zones.
• Proficiency in advanced Excel, databases, and data querying tools.
• Experience with statistics and big data analytics, translating data into meaningful information and actions.
• Solution pre-sales or sales experience in business value consulting for Financial Central Issuance or Financial Instant Issuance solutions.
• Experience in secure printing or packaging plants
• Multilingual abilities are an asset.
• Experience in attending client factory sites to conduct on-site analysis and audits.
• Strong problem-solving and critical-thinking skills with a customer-focused attitude.
• Creative and innovative mindset to develop solutions beyond conventional approaches.
• Technical ability to troubleshoot software, query databases, write basic computer code, and edit software source code.
• Capability to modify vast arrays of data using macros or software such as R Studio or Power BI or equivalent
• Computer science skills in programming and networking are an asset.
• Strong customer-focused mindset with a track record of building and maintaining relationships.
• Innovative and creative thinker with an ability to develop out-of-the-box solutions.

Basic Qualifications

• Bachelor’s degree with a quantitative focus (e.g., Finance, Economics, Data / Information Systems, Statistics, Applied Sciences, Computer Science / Engineering, Industrial Engineering, or Mathematics).
• 8+ years of professional experience within the printing and packaging industry , or closely similar manufacturing setting.
• Proven ability to manage complex, multidisciplinary projects across different time zones.
• Ability to travel internationally (minimum 35%).
• Advanced background in querying databases and utilizing analytic tools for information intelligence analysis and data visualization + presentation.

Preferred Qualifications :

• 4+ years of Project Management experience or equivalent certification (PMP).
• Strong background in statistical analysis and translating big data insights into actionable recommendations.
• Ability to automate and write scripts to create business reports, valuable graphical visualization of data, build automatic forms for customer information input, and automatically generate consulting reports using templates. Also, building data models and business cases.
• Evident experience presenting in various settings; pre-sales, business case meeting, project delivery, project follow ups, customer complaints, customer experience follow ups, etc.
• Lean Six Sigma certification or equivalent experience in a technology manufacturing setting.
• Advanced Excel skills and familiarity with analytics querying tools.
• Strong project management skills, including creating project roadmaps and tracking implementation.
• Ability to collaborate effectively with software engineers, developers, product owners, and sales teams.
• Strong communication skills to foster relationships with clients and internal stakeholders.
• Ability to sell consulting ideas and help customers implement data-driven solution strategies.
• Proven ability to analyze customer challenges and provide structured solutions through consulting reports.
• Open-mindedness, patience, active listening, and strong relationship-building skills.
• Ability to work in varied conditions across different international markets and customer sites.

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team :

Career Growth : Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility : Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration : Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit . Follow us on, , , , and

Compensation Range :

The anticipated starting base pay for this position is : $112,847-$165,508 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note : Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

Entrust is an EEO / AA / Disabled / Veterans Employer

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.