Individual Claims, Case Manager

Individual Claims, Case Manager
Waterloo, ON, Canada
Req #2785
Thursday, April 24, 2025

At Equitable, we recognize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative environment, we believe that our key to success is a dedicated, motivated, and client-responsive staff. Join Equitable today.

Position Details

Title: Individual Claims, Case Manager
Reports To: Manager, Individual Claims and Client Relationships
Department: Individual Claims Operations
Term: Permanent Full Time

Work Arrangements

This is a hybrid role. You will work in our Waterloo, ON office a minimum of two consecutive days every other week, plus one additional day per month. You are welcome to work more than the minimum requirement, and some roles may require more in-office work.

The Opportunity

We are seeking an Individual Claims, Case Manager to join our team!

What You Will Be Doing

• Setting up new incoming Life, Critical Illness, and Disability Claims.
• Triage incoming documents and reports.
• Communicating regularly with claimants, advisors, and third parties via written and verbal updates.
• Requesting and following up on medical information from external sources such as health records, doctors, funeral directors, police, medical examiners, and investigators.
• Gathering, reviewing, and inputting pertinent information into claims systems to assist adjudicators.
• Setting up and paying express claims.
• Coordinating and participating in departmental and cross-functional projects.
• Identifying and implementing process improvements to enhance the claims experience.

What You Will Bring

• Knowledge of internal systems and products is an asset.
• Understanding of medical terminology and experience interpreting medical information is an asset.
• Empathetic communication skills, both verbal and written.
• Curiosity and analytical skills to gather information and make decisions.
• Proficiency in Microsoft Office, especially Excel.
• Attention to detail and prioritization abilities.
• Bilingual in French is an asset.
• Ability to manage multiple priorities and think creatively.

What’s In It for You

• Work-life balance with a focus on employee wellness.
• Annual bonus, vacation allowance, and company-paid benefits.
• Additional paid volunteer day annually.
• Immediate enrollment in the pension program with employer matching.
• Supportive employee resource groups.
• Tuition assistance and specialized programs.
• Onsite cafeteria with diverse options.
• Discounts on products and services, plus exclusive perks.
• Regular company events fostering collaboration.

Additional Information

As part of the recruitment process, you will need to provide two professional references (at least one supervisor).

This role is vacant due to an existing opening. For more about Equitable, visit our website. We are committed to equal employment opportunities and accessible hiring processes. Contact us at careers@equitable.ca for accommodations or alternative formats.

#LI-Hybrid

Other Details

• Job Family: Individual Contributor - Non Transactional
• Pay Type: Salary