Indirect Collections Specialist

IH Mississippi Valley Credit Union; Southwest Middlesex; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a member-focused credit union as an Indirect Collections Specialist, where you will play a vital role in helping members resolve their outstanding balances while enhancing their financial well-being. This position emphasizes strong analytical and communication skills, as you will work closely with members to find effective solutions to their billing issues. With a supportive team and a commitment to community service, this is an excellent opportunity to advance your career in a fulfilling environment. If you are reliable, motivated, and detail-oriented, we want you on our team!

Qualifications

• 6 months experience in a financial institution or collections.
• Strong negotiation and communication skills for member interaction.

Responsibilities

• Contact members to negotiate payment arrangements and resolve balances.
• Manage individual member queues to ensure timely communication.

Skills

Negotiation Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Analytical Skills

Education

High School Diploma or Equivalent

Job description

Join our team as a detail-oriented Indirect Collections Specialist at IHMVCU! We are member-focused and dedicated to providing exceptional service while fostering financial well-being for our community.

This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.

Summary of Position:

The Indirect Collections Specialist is responsible for collections of outstanding account receivable dollars from the existing indirect loan portfolio member base, resolving member billing issues and reducing delinquency. The expected result is to reduce the amount of losses for the Credit Union while assisting the member in repairing their credit. This position will entail frequent communication with various areas of the Credit Union as well as directly with the members through all lines of communication. This position is expected to use analytic skills to ensure each situation is handled properly, stay up-to-date on industry regulations and compliance requirements related to collections practices.

The successful candidate should have following skills/qualifications:

• High School diploma or equivalent.
• 6 months financial institution experience or external collection experience.
• Strong negotiation and communication skills, with the ability to effectively interact with members in challenging situations.
• Ability to confidently solve problems independently and possess skills conducive with being on a support team.
• Reliable, motivated, and strong organizational skills.
• Excellent attention to detail and analytical skills, with the ability to identify patterns and trends in member behavior.

Key Responsibilities:

• Contact members, utilize various skip tracing techniques and collection strategies to locate members to negotiate payment arrangements and resolve outstanding balances within guidelines. The expectation is to find a workable solution with the member that will result in ongoing and consistent timely re-payments.
• Manage individual queue of members to ensure they are contacted with proper guidelines.
• Responsible to ensure proper collection notices are communicated promptly. Performs other clerical and collection activities.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.