Indigo Love of Reading Foundation Coordinator

Indigo; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A retail organization in Toronto is seeking a Foundation Coordinator to support literacy initiatives. The role involves liaising with partners, providing administrative help, and managing grant processes. Candidates should have a relevant degree and skills in customer service and organization. Proficiency in Microsoft Office is required, and knowledge of French is an asset.

Qualifications

• Experience in specialty retail or a retail environment.
• Experience in Marketing and Communications considered an asset.
• Self-motivated, detail-oriented, able to prioritize.

Responsibilities

• Liaise with school and store partners for customer service.
• Provide administrative support to the ILOR team.
• Support grant application processes and tracking.

Skills

Customer service

Time management

Organizational skills

Team collaboration

Detail-oriented

Education

Post-secondary degree

Tools

Microsoft Office Suite

Job description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• Welove books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our souland GreatBooks are JUST the Beginning…

We playby the following rules :

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

MISSION

For the past 20 years, the Indigo Love of Reading Foundation (ILOR) has been an important actor in the literacy movement across Canada. We connect every day with school boards, educators, students, parents, and community organizations to understand their literacy needs and have become a well-known and well-respected member of the education community.

ROLE

The Foundation’s Coordinator is responsible for acting as a liaison with the Foundation’s school and non-profit stakeholders, and assisting with the day-to-day operations of the Foundation

KEY PERFORMANCE METRICS

• Partner and store customer service
• Accurate reporting and tracking
• Timely donation processing

KEY ACCOUNTABILITIES

Functional

• Liaise directly with and support school and store partners to provide exceptional customer service during the implementation of ILOR programs and granting activities, elevating issues that may arise to the program Specialist
• Provide administrative support to the ILOR team in the form of invoice processing, donation processing, and maintenance of team shared files
• Support the ILOR Education and Programs Specialist in overseeing all grant application processes including intake, judging coordination, ongoing tracking and data management
• Support the ILOR Programs and Granting Specialist in partner stewardship, including partner onboarding and offboarding, developing training materials, and supporting the execution of process improvements, ensuring a smooth transition into and out of programs
• Oversee all elements of Optimy, the Foundation’s CRM, including data management, partner onboarding, partner training, contract administration, and granting partner communications
• Book meetings and work with ILOR team to build agendas and draft notes
• Support tracking, processing, and management of ILOR contracts, records, and invoices
• Support event planning and execution as needed
• Stay up to date on key trends and research in the nonprofit, education, and literacy sectors
• Support in the promotion of grant recipient stories, telling the story of ILOR’s partners and program impact across Marketing channels

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Help others see impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Continual improvement, always seeking ways to be responsive to community needs and streamlining operational approaches on a regular basis
• Model Indigo Love of Reading Foundation’s beliefs and values
• Celebrate diversity of thought and have an open mindset

SCOPE

Reports to : Senior Manager, Indigo Love of Reading Foundation

KEY RELATIONSHIPS

Internal :

• ILOR Specialist, Senior Manager, Executive Director
• Indigo Retail Operations and Field team
• Indigo Accounting and Finance teams

External :

• Grant partners (schools, community groups, etc.)
• Donors and supporters of the Foundation
• External vendors and consultants

Qualifications

Work Experience / Education / Certifications

• Post-secondary degree in a related field, or a combination of work experience & education deemed equivalent
• Experience in specialty retail or a retail environment considered an asset
• Experience in Marketing and Communications considered an asset
• Excellent time management and organizational skills and demonstrated ability to prioritize, meet conflicting demands and deal with time-sensitive issues.
• Self-motivated, passionate, detail-oriented, multi-tasker extraordinaire who thrives in a fast-paced, collaborative environment
• Proficient in Microsoft Office Suite (including SharePoint, Excel, Outlook, PowerPoint, Word); experience with other database management systems relating to granting and / or community engagement an asset

Other (travel, Bilingual, etc.)

• Knowledge of French or Indigenous language(s) considered an asset

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