Indigenous Experience Lead

OneFeather; Victoria; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading tech firm for Indigenous communities is seeking an Indigenous Experience Lead to guide culturally authentic design. The role focuses on community engagement, ensuring products serve Indigenous values across Canada. Ideal candidates bring deep cultural knowledge, strong community ties, and the ability to facilitate meaningful dialogue. Competitive compensation commensurate with experience.

Qualifications

• Lived experience as an Indigenous person with understanding of diverse Indigenous cultures.
• Experience facilitating cultural education and awareness programs.
• Understanding of Indigenous governance, protocols, and worldviews.

Responsibilities

• Ensure accurate and respectful representation of Indigenous culture across products and services.
• Build and maintain relationships with diverse Indigenous communities across Canada.
• Work with the executive team to advance Indigenous digital sovereignty.

Skills

Cultural knowledge

Community connections

Facilitation skills

Strategic thinking

Communication skills

Education

Background in Indigenous studies

Job description

Indigenous Experience Lead

Job Title: Indigenous Experience Lead

Location: Victoria (remote considered)

Job Type: Full-time

Guide Authentic Indigenous Design and Cultural Strategy

At OneFeather, we build digital tools that support the rights and needs of Indigenous communities. Since 2014, we've helped First Nations and Métis communities run elections. In 2021, we launched a successful Status Card Renewal platform. Today, we're also working on identity and payment solutions—always in ways that respect Indigenous values and traditions.

We're committed to community impact, long-term partnerships, and creating value that lasts for generations.

The Role

We're seeking an Indigenous Experience Lead to ensure our products, services, and communications authentically serve Indigenous communities across Canada. You'll guide teams in implementing Indigenous-first design principles, facilitate meaningful community engagement, and help build cultural competency throughout our organization. This role sits at the heart of our mission, ensuring every solution advances Indigenous digital sovereignty while respecting diverse Indigenous perspectives.

This role is about cultural leadership and advocacy. We're looking for someone who brings lived Indigenous experience, community connections, and cultural wisdom to guide our work.

Ideal Candidate Profile

This role requires an Indigenous candidate with deep cultural knowledge and strong community connections.

You should have:

• Lived experience as an Indigenous person with understanding of diverse Indigenous cultures
• Strong connections to Indigenous communities across Canada
• Experience facilitating cultural education and awareness programs
• Understanding of Indigenous governance, protocols, and worldviews
• Ability to bridge Indigenous knowledge systems with technology development

What You'll Do

Indigenous Experience Design Leadership

• Ensure accurate and respectful representation of Indigenous culture across all products and services
• Guide teams in implementing Indigenous-first design principles
• Conduct cultural sensitivity reviews across customer touchpoints
• Develop frameworks for designing and evaluating Indigenous user experience
• Establish processes for measuring best-in-class Indigenous user experience

Community Engagement and Relationships

• Build and maintain relationships with diverse Indigenous communities across Canada
• Facilitate meaningful dialogue between communities and OneFeather teams
• Guide community consultation and co-creation processes
• Ensure Indigenous voices directly inform design decisions
• Create pathways for continuous community input while maintaining trust

Cultural Strategy and Organizational Development

• Guide development of cultural competency across OneFeather
• Work with executive team to advance Indigenous digital sovereignty
• Develop metrics for measuring community impact
• Create learning opportunities to deepen organizational understanding
• Advocate for Indigenous needs in technical and product decisions

Qualifications

Preferred experience:

• Deep knowledge of Indigenous cultures, governance, and protocols
• Experience in Indigenous community engagement or liaison roles
• Background in cultural education, Indigenous studies, or related fields
• Experience working at the intersection of Indigenous knowledge and technology
• Understanding of the distinction between Indigenous communities across Canada

Skills & Strengths

• Strong cultural knowledge and community connections
• Exceptional facilitation and communication skills
• Ability to navigate between Indigenous and non-Indigenous worldviews
• Patient educator comfortable with varying levels of cultural awareness
• Strategic thinking about Indigenous digital sovereignty
• Collaborative approach to problem-solving
• Comfort working remotely while maintaining community connections
• Ability to travel to communities when needed

This position is open to Indigenous candidates only.

We're committed to hiring people who care about our mission and want to make a difference.

Compensation will reflect your experience, skills, and education.

Competition Closes When Position Filled