Independent Counsellor (Probation & Parole office)

TELUS; Ottawa; On-site; CAD 68,000 - 82,000; Part time

Job summary

Join TELUS Health as an Independent Counsellor supporting individuals dealing with complex life challenges. In this part-time role based in Pembroke, you will provide in-person counselling and help clients reintegrate into society. You will collaborate with the Ministry of the Solicitor General, making a meaningful impact on public safety and community well-being.

Benefits

Paid for scheduled time on site, including all no shows

Regular monthly billing

Clinical supervision and career growth opportunities

Opportunity to give back to local communities

Qualifications

• Registered Social Worker or Registered Psychotherapist in good standing.
• Minimum two (2) years of post-graduate clinical experience.
• Proficiency in substance use assessment and treatment.

Responsibilities

• Provide in-person counselling services within a probation and parole office.
• Engage with clients and develop individualized treatment plans.
• Maintain communication with referral agents and track client progress.

Skills

Compassion

Clinical expertise

Resilience building

Advocacy

Education

Master’s degree in Social Work, Counselling, or Psychology

Job description

Independent Counsellor (Probation & Parole office)

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Independent Counsellor (Probation & Parole office)

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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Registered Social Worker or Psychotherapist

Location : Pembroke, Ontario (On-site Probation & Parole office)

Job Function : Clinical / Health

Schedule : 8 hours / day, twice a month

Join our Team

In partnership with the Ministry of the Solicitor General, TELUS Health is seeking a Registered Social Worker or Registered Psychotherapist to support individuals navigating complex life challenges. These may include mental health issues, substance use, social exclusion, and involvement with the justice system.

This is an opportunity to be part of a purpose-driven initiative that directly contributes to individual transformation and the well-being of the community.

The Difference You'll Make

As a key member of our clinical team, you will provide in-person counselling services within a probation and parole office, supporting clients referred by the Ministry. Through your compassion and clinical expertise, you will help individuals build resilience, achieve their goals, and successfully reintegrate into society.

Your work will have a lasting impact—enhancing public safety, reducing recidivism, and fostering healthier, more inclusive communities.

What You'll Do

Clinical Responsibilities :

• Engage with clients within required timelines based on their assigned risk level and referral protocol.
• Collaborate with clients and referral agents to clarify counselling goals and expectations.
• Conduct comprehensive assessments and develop individualized treatment plans.
• Deliver short- to medium-term counselling to support goal attainment and client well-being.
• Provide ongoing clinical support in-person, virtually, or by phone (as appropriate and based on training).
• Act as a case manager—coordinating care, making referrals, and advocating on behalf of clients.
• Maintain open communication with referral agents and secure client consent as needed.
• Track client progress, satisfaction, and service outcomes

Administrative Responsibilities :

• Consult regularly with the Clinical Director / Supervisor and peers.
• Respond to inquiries from referral agents and clients, and keep stakeholders informed of case developments.
• Follow standardized case booking and confidentiality protocols.
• Ensure timely documentation and case closure.
• Meet or exceed service delivery expectations for billable hours and case management.
• Represent and promote TELUS Health’s values and services both internally and externally.
• Adhere to all organizational policies, procedures, and clinical standards.

What You Bring

• Master’s degree in Social Work, Counselling, Psychology, or related field.
• Registration in good standing with :
• Ontario College of Social Workers and Social Service Workers (OCSWSSW), or College of Registered Psychotherapists of Ontario (CRPO).
• Minimum two (2) years of post-graduate clinical experience. Professional liability insurance.
• Availability during standard business hours.
• Proven ability to support individuals with complex challenges such as :
• Mental health and addiction concerns
• Social exclusion and homelessness
• Domestic violence and anger management
• Anti-criminal thinking and sexual offenses
• Justice system involvement
• Proficiency in substance use assessment and treatment.
• Strong knowledge of local community resources and experience working with diverse populations.
• Experience with mandated clients is considered a strong asset.

Why Join TELUS Health...

• Paid for scheduled time on site, including all no shows
• Regular monthly billing
• Clinical supervision, career growth, and learning & development opportunities.
• Opportunity to give back to our local communities.

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

Seniority level

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Entry level

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