Incoming Funds Associate

Corpay; Golden Horseshoe; On-site; CAD 45,000 - 49,000; Full time

Job summary

An established industry player is seeking an Incoming Funds Associate to join their dynamic team. This role offers the opportunity to provide comprehensive support to clients, ensuring that all incoming payments are managed with accuracy and efficiency. You will engage with clients, resolve inquiries, and collaborate with various internal teams to enhance service delivery. The position promises a supportive environment with formal training and the chance to build lasting client relationships. If you are organized, detail-oriented, and passionate about customer service, this could be the perfect opportunity for you!

Benefits

Medical, Dental & Vision benefits

Retirement savings plan

Virtual fitness classes

Robust PTO offerings

Employee discounts

Philanthropic support

Fun culture with contests and prizes

Qualifications

• 2-3 years of customer service experience is essential for this role.
• Proficiency in Microsoft Office and strong communication skills are required.

Responsibilities

• Build and maintain strong client relationships with proactive solutions.
• Process client inquiries and complaints efficiently and courteously.
• Collaborate with internal teams to ensure high-quality service delivery.

Skills

Customer Service Experience

Administrative Support

Microsoft Office Proficiency

Communication Skills

Organizational Skills

Detail-Oriented

Self-Motivated

Education

Post-secondary degree or diploma

Job description

What We Need
Corpay is currently looking to hire an Incoming Funds Associate within our Corpay Cross-Border division. This position falls under our Corporate Payments line of business and is located in Canada. In this role, you will provide comprehensive assistance to Corpay Cross-Border clients—both internal and external—by facilitating the identification and application of all incoming payments. You will assist in the administrative processes required to ensure client payments are managed accurately and efficiently. You will report directly to the Manager, Global Operations and regularly collaborate with our payments, finance, and operations teams.

The salary range for this position is between $45,000 CAD - $49,000 CAD.

How We Work

Corpay will set you up for success by providing:

• Assigned workspace in Toronto office
• Company-issued equipment with remote access
• Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

• Building and maintaining strong client relationships by providing sound information and proactive solutions
• Receiving and responding to client queries via telephone or email and offering timely resolutions
• Evaluating and processing client inquiries and complaints in an efficient and courteous manner
• Following up with clients to ensure satisfaction and resolution
• Processing cheques and electronic payments accurately and promptly
• Collaborating with internal departments to deliver timely responses
• Identifying and suggesting process improvements where applicable
• Delivering exceptional service while managing internal processes invisibly to the client
• Educating clients on procedures and compliance within a money services environment
• Resolving customer issues with a sense of urgency and professionalism
• Partnering with internal teams to fully leverage company capabilities and ensure high-quality service delivery

Qualifications & Skills

• 2–3 years of successful customer service experience
• Post-secondary degree or diploma
• Experience providing administrative support including data capture and reconciliation
• Proficient with Microsoft Office and the ability to learn new systems quickly
• Strong written, verbal, and telephone-based communication skills
• Highly organized, detail-oriented, and self-motivated
• Professional and positive demeanor with a strong sense of urgency
• Demonstrated integrity and desire to continually improve performance
• Ability to plan and execute tasks independently and collaboratively

Benefits
Medical, Dental & Vision benefits available the 1st month after hire. Automatic enrollment into our retirement savings plan (subject to eligibility requirements). Virtual fitness classes offered company-wide. Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time. Employee discounts with major providers (i.e. wireless, gym, car rental, etc.). Philanthropic support with both local and national organizations. Fun culture with company-wide contests and prizes.

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

• 212 King St W, Toronto, ON M5H 1K5, Canada