Inclusion Case Manager

firstlightnl; San Juan de Terranova; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

First Light is seeking an Inclusion Case Manager to join a 10-unit transitional housing program serving Indigenous communities, including Two-Spirit and gender-diverse members. You’ll provide individualized support, navigate systems, and coordinate referrals with resident consent.

Your role emphasizes culturally grounded, trauma-informed, harm-reduction approaches and collaboration with a residential team to promote safety, housing stability, and independence.

Qualifications

• Diploma or degree in Social Work, Indigenous Studies, or related field.
• 2–3 years of relevant case management experience.
• Understanding of Indigenous cultures and colonization impacts.
• Understanding of intersections of Indigeneity, gender diversity, housing instability, trauma and violence.
• Strong communication, documentation, advocacy, and conflict-resolution skills.
• Valid driver’s license with reliable vehicle and clean driving record.
• Satisfactory Record of Conduct and Vulnerable Sector Check.

Responsibilities

• Develop and review individualized, resident-led support plans reflecting goals, culture, safety needs.
• Provide one-to-one support and practical assistance to residents in First Light’s housing program.
• Support housing stability, budgeting, food security, appointments, daily living skills, self-advocacy, and longer-term housing prep.
• Help residents navigate government, health, income-support, legal, housing, and community systems.
• Coordinate referrals and service planning with internal and external partners with resident consent.
• Monitor progress and communicate updates to the Team Lead of Residential Services.
• Contribute to a welcoming, inclusive, culturally safe environment grounded in dignity and harm reduction.
• Support orientation, community agreements, conflict resolution, and shared living practices.
• Respond to urgent or crisis situations per First Light policies.
• Document incidents, safety concerns, and outcomes with required timelines.
• Maintain service and caseload coverage during staff absences.
• Connect residents with Elders, Knowledge Keepers, and First Light programming.
• Develop and deliver culturally relevant, gender-affirming activities.
• Foster empowerment and intergenerational connection; advocate with systems as needed.
• Participate in supervision, team meetings, training, and professional development.
• Collaborate to ensure coordinated service delivery and maintain confidentiality.

Skills

Communication skills

Relationship-building

Documentation

Advocacy

Conflict resolution

Education

Diploma or degree in Social Work, Indigenous Studies, Human Services, Community Development, or related field

Job description

First Light operates a 10-unit transitional housing program that supports Indigenous people experiencing the intersections of marginalized gender identities, housing instability, and lived experiences of violence. The program centres Indigenous community members who are women, Two-Spirit, Indigiqueer, and gender diverse.

Reporting to the Team Lead of Residential Services, the Inclusion Case Manager works within a collaborative residential team to help resident relatives build safety, wellness, housing stability, and independence. The role provides individualized case management, systems navigation, practical life-skills support, cultural connection, and coordinated referrals using culturally grounded, trauma-informed, harm-reduction, and gender-affirming approaches.

Who You Are & What You Carry

• Knowledge of Indigenous identities, histories, cultures, and contemporary realities in Newfoundland and Labrador
• Understanding of gender diversity and gender-affirming care through a Two-Eyed Seeing approach
• Ability to build trusting relationships while maintaining confidentiality and professional boundaries
• Strong judgment, organization, creative problem-solving, and the ability to work independently and collaboratively
• Knowledge of local housing, health, income, legal, cultural, and community support resources

What You’ll Do

Resident-Centred Case Management

• Develop and regularly review individualized, resident-led support plans that reflect each person’s goals, strengths, choices, culture, and safety needs
• Provide consistent one-to-one support and practical assistance to residents living in First Light’s 10-unit transitional housing program
• Support residents with housing stability, budgeting, food security, appointments, daily living skills, self-advocacy, and preparation for longer-term housing
• Help residents navigate government, health, mental-health, income-support, legal, housing, and community systems
• Coordinate warm referrals and collaborative service planning with internal First Light programs and external partners, with resident consent
• Monitor progress, identify emerging needs or risks, and communicate relevant updates to the Team Lead of Residential Services

Residential Support and Safety

• Contribute to a welcoming, inclusive, and culturally safe residential environment grounded in dignity, respect, harm reduction, and community care
• Support resident orientation, community agreements, conflict resolution, and healthy shared-living practices
• Respond calmly and appropriately to urgent, complex, or crisis situations in accordance with First Light policies and established safety procedures
• Document incidents, safety concerns, resident contacts, service plans, referrals, and outcomes accurately and within required timelines
• Work with the residential team to maintain appropriate service and caseload coverage during staff absences

Culture Community and Programming

• Connect residents with Elders, Knowledge Keepers, cultural supports, and First Light programming when requested and appropriate
• Support the development and delivery of culturally relevant, gender-affirming, and community-building activities
• Foster opportunities for empowerment, intergenerational relationship building, healing, belonging, and connection
• Advocate respectfully with systems and service providers so residents’ voices, rights, and needs are heard

Team and Organizational Responsibilities

• Participate in supervision, residential team meetings, case reviews, training, reflective practice, and professional development
• Collaborate with the Team Lead of Residential Services and colleagues to support consistent, coordinated service delivery
• Maintain confidentiality, informed consent, accurate records, professional boundaries, and ethical practice
• Follow First Light policies, privacy requirements, health and safety procedures, and program expectations, and perform other related duties within the scope of the position

Skills, Experience & Requirements

We recognize that knowledge and strength come through education, professional experience, lived experience, cultural teachings, and community care.

Required

• Diploma or degree in Social Work, Indigenous Studies, Human Services, Community Development, or a related field; an equivalent combination of education, work experience, and lived experience will be considered
• At least two to three years of relevant experience in case management, residential support, housing, outreach, or individualized service provision
• Strong understanding of Indigenous cultures, traditions, and practices and the impacts of colonization and systemic barriers
• Strong understanding of the intersections of Indigeneity, gender diversity, housing instability, trauma, and violence
• Strong communication, relationship-building, documentation, advocacy, and conflict-resolution skills
• Valid driver’s licence, access to a reliable vehicle, and satisfactory driver’s abstract
• Satisfactory Record of Conduct and Vulnerable Sector Check

Assets

• Experience working in transitional, supportive, or congregate housing
• Experience supporting Two-Spirit, Indigiqueer, and gender-diverse community members
• Training in First Aid and CPR, ASIST, Mental Health First Aid, TCI, harm reduction, trauma-informed practice, or related areas

Working Conditions

• Work is completed in a 10-unit transitional residential setting and in community-based locations
• Local travel and some flexibility in working hours may be required based on resident, program, and coverage needs
• The role involves complex and emotionally demanding situations and requires sound judgment, boundaries, and self-awareness

Preference will be given to qualified Indigenous residents of Newfoundland and Labrador.

First Light celebrates diversity and is committed to creating an inclusive and supportive environment for all members of our team. We welcome applications from all qualified candidates regardless of Indigenous identity or status, lived experience, national or other origin, gender identity or expression, sexual orientation, religion, age, or other characteristics.

We strongly encourage applications from individuals who carry lived experience expertise, acknowledging the value and alignment with First Light’s organizational goals. We’re committed to supporting candidates throughout the application process by accommodating any disability-related requests.