Incident Report Centre Operator

Allied Universal; Toronto; On-site; Full time

Job summary

Allied Universal is hiring an Incident Reporting Centre Operator in Toronto, ON. This full-time position involves monitoring security systems, managing incidents, and coordinating communications during emergencies. Ideal candidates must have critical thinking skills and be able to work in a fast-paced environment, especially in a bilingual context.

Benefits

Medical, dental, and vision coverage

Life insurance

Employee assistance programs

Company discounts

Qualifications

• Two years of relevant work experience, ideally in security or dispatch.
• Bilingual in English and French preferred, but not mandatory.
• Experience in critical environments impacting life-safety.

Responsibilities

• Monitor security systems and respond to incidents.
• Act as a communication hub for staff and emergency services.
• Generate reports and maintain logs of incidents.

Skills

Problem-solving

Communication

Multi-tasking

Analytical skills

Interpersonal skills

Education

High School diploma

Related Education or Certifications

Tools

Microsoft Office

Job description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions! Start your phenomenal career with Allied Universal today!

Job Description

Job Title: Incident Reporting Centre Operator (Bilingual in French and English is an assset)

Location: Toronto, ON

Type: Full Time

Pay Rate: $ 27.98 - 29.00 / hr

Shifts: Rotational 12 hour shifts; 1 month days 1 month nights

The Incident Reporting Centre Operator will handle incident reporting, document and data entry and respond to email and telephone calls in a professional manner

RESPONSIBILITIES: that may typically be assigned to this position include but are not limited to:

• 24/7 Monitoring: Continuously monitor security systems (CCTV, alarms, access control) to detect and respond to incidents in real-time.
• Incident Management: Triage and escalate incidents per protocols, ensuring timely communication to appropriate stakeholders.
• Communication Hub: Act as the central point of contact for field staff, client, and emergency services.
• Dispatch Support: Coordinate deployment of personnel during emergencies or urgent coverage needs.
• Report Generation: Maintain accurate logs, write incident reports, and document shift activity.
• Compliance Adherence: Strict adhere to Standard Operating Procedures (SOP).

QUALIFICATIONS:

• Demonstrated experience in critical environments where decision making and actions can impact life-safety and business continuity
• Proven proficiency in Microsoft Office
• Demonstrated experience in critical environments where decision making and actions can impact life-safety and business continuity
• Demonstrated ability to problem-solve by active listening
• Ability to reason through complex problems and reach sound decisions
• Strong administrative and multi-tasking skills
• Strong analytical, interpersonal, listening and communication (verbal and written) skills
• Must have availability to work all days of the week and schedules that consist of day shifts and overnight shifts
• Preference will be given to those who have two years of relevant experience
• Bilingualism (English & French) is highly preferred, but not mandatory

EDUCATION:

• Related Education or Certifications are an asset
• Minimum two years of work-related experience, preferably in the security industry or a dispatch environment, is preferred
• High School diploma

DISCLAIMER :

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

#LI-GH1

Closing

Allied Universalprovides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID

2025-1385922