Inbound Sales Development Representative

Lightspeed Commerce; Montreal (administrative region); Hybrid; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Remote work policies

Equity options

Pension contributions

Training opportunities

Health & wellness credit

Volunteer time off

Employee networks

Job summary

Lightspeed Commerce in Montreal, Canada seeks a Sales Development Representative to drive revenue by generating and qualifying leads for the inside sales team. You will nurture inbound leads, identify customer needs, and manage multiple lead sources, including calls, emails, chats and referrals.

Requires 2+ years in sales or customer-facing roles; experience with technology is a plus and English fluency is essential.

Qualifications

• 2+ years of sales or customer facing experience.
• Experience in technology – major plus.
• Experience in hospitality an asset.
• Excellent customer service and telephone skills, including strong listening, verbal and written communication.
• Autonomous, outgoing, a self-starter.
• Tech savvy, but able to understand people who are not.
• Fluency in English as a working language is required for this position.
• Being awesome and entrepreneurial.

Responsibilities

• Drive new business growth through qualifying warm inbound leads from marketing generated sources (webinars, trials, quote/demo requests) primarily through telephone and email communication.
• Nurture all inbound leads through to qualification for Lightspeed’s inside sales team.
• Create a great first impression to our prospects and customers by providing them with a world class experience.
• Identify customer needs to determine if Lightspeed solutions would be a good fit.
• Manage multiple lead sources, including incoming calls, emails, chats and referrals at a given time.
• Manage existing customer database using Salesforce, to ensure all communications are logged and identified.
• Work with the Sales Development Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, quarterly and annual goals.
• Handle other duties and responsibilities as defined by management.

Skills

Lead generation

Inbound qualification

Sales experience

CRM Salesforce

English fluency

Tools

Salesforce

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Sales Development Representative to join our growing NoAm team! This role is the first point of contact our potential customers have with our sales team. You will be responsible for driving revenue growth by generating and qualifying leads for the sales team. The ideal candidate will have experience generating leads or selling technology-based solutions. If you’re looking to grow your Sales career, then this is the position for you!

What you’ll be doing:

• Drive new business growth through qualifying warm inbound leads from marketing generated sources (webinars, trials, quote/demo requests) primarily through telephone and email communication;

• Nurture all inbound leads through to qualification for Lightspeed’s inside sales team;

• Create a great first impression to our prospects and customers by providing them with a world class experience;

• Identify customer needs to determine if Lightspeed solutions would be a good fit;

• Manage multiple lead sources, including incoming calls, emails, chats and referrals at a given time;

• Manage existing customer database using Salesforce, to ensure all communications are logged and identified;

• Work with the Sales Development Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, quarterly and annual goals;

• Handle other duties and responsibilities as defined by management.

What you need to bring:

• 2+ years of sales or customer facing experience;

• Experience in technology (software, mobile or other) – major plus;

• Experience in hospitality an asset;

• Excellent customer service and telephone skills, including strong listening, verbal and written communication;

• Autonomous, outgoing, a self-starter;

• Tech savvy, but able to understand people who are not;

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

• Being awesome and entrepreneurial.

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.