Inbound Sales and Customer Representative

Fairstone; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services company in Montreal is seeking an Inbound Sales and Customer Representative. This role involves assisting clients with activating their credit cards and offering additional services. The ideal candidate is bilingual in French and English, self-motivated, and has strong computer skills. The position offers a competitive salary, professional development, and a hybrid work model with flexibility for remote work.

Benefits

Hybrid work model

Educational support up to $3,000

Employee discounts

21 paid days off

Up to 6% pension program

Comprehensive benefit package

Qualifications

• Must communicate and write in both French and English.
• Understanding of credit cards is an asset.
• Ability to maintain confidentiality.

Responsibilities

• Understand customer’s situation and recognize their needs.
• Provide quality service exceeding customer expectations.
• Accurately document customer interactions.

Skills

Bilingual (English and French)

Self-motivated

Solid computer skills

Positive attitude

Job description

Overview

Our team is seeking our next Inbound Sales and Customer Representative to join our Montreal team.

At Fairstone we don’t hire experience only, we hire attitude!

If you are willing to learn, we are willing to invest in your future! We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us!

No cold calling! As an Inbound Sales and Customer Representative, you will be taking calls from existing clients who are looking to activate their credit card. This role is to ensure our clients are getting the best value from their services; therefore, we want to ensure we offer them additional optional products to match their needs.

AT FAIRSTONE WE RECOGNIZE YOUR HARD WORK AND CARE ABOUT YOUR WELLBEING!

What we offer to our teams

• Hybrid work model: We require 3 days a week in our Montreal office. First 3 months in person for training purposes.
• Professional Development: Paid training, free eLearning courses to build customer service, sales, leadership skills and more.
• Employee discounts: Phone plans, gym membership and many retailers such as Perkopolis!
• Education Support up to $3,000
• Competitive base salary with multiple incentive programs to increase total compensation.
• 21 paid days a year: 3 weeks’ vacation and an additional 6 wellness days off.
• Up to 6% pension program: Company will contribute 3% into an RESP account, and up to 3% match your contribution.
• Comprehensive benefit package: Dental and medical benefits adjustable to your needs (with access to virtual healthcare).

IN ADDITION, WE OFFER SHIFT PREMIUMS AND FLEXIBLE SHIFTS!

• A shift premium of 10% will be paid for all hours worked when 50% or more of the total hours worked Monday to Friday fall outside 8am–5:00pm.

Operating hours are Monday – Friday 8am to 9pm.

Your role as a Fairstone Representative

• Strive to understand customer’s situation and recognize the customer’s needs
• Maintain a high level of competitive and product knowledge
• Provide quality service that will exceed customer expectations
• Maintain a high level of confidentiality
• Accurately document customer interactions within the appropriate systems
• Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets

Job Requirements

• Bilingual, must be able to communicate and write in both French and English for our customers across Quebec (50% English and 50% French)
• Self-motivated in an independent work environment
• Solid computer skills and an aptitude for learning new software
• An understanding of credit cards is an asset
• Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics

If you are seeking a long-term exciting permanent employment in a strong financial growing company, join us today!

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely.

We are proud to be recognized as Great Place to Work Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. We will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, or disabled are encouraged to apply in confidence.

Time Type: Full time  Job Type: Permanent