Inbound Customer Support

Entrust Datacard; Field; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading security solutions company is seeking a customer support specialist for its rapidly growing team in Ontario. The role will involve managing customer inquiries through various channels, providing sales administration support, and fostering a collaborative work environment. Ideal candidates will have a strong customer service background, proficiency in Salesforce, and excellent communication skills. This position offers a competitive salary, flexible work arrangements, and opportunities for career growth in a cutting-edge technology space.

Benefits

Competitive salary with bonuses

Flexible work environment

Career growth opportunities

Supportive team culture

Work with cutting-edge technology

Qualifications

• 3-5 years of customer service or pre-sales experience.
• Ability to multi-task in a fast-paced environment.
• Fluency in additional languages is a plus.

Responsibilities

• Manage inbound inquiries and direct them appropriately using Salesforce.
• Provide administrative support for the Sales Development Representative team.
• Create and manage leads for product demos ensuring timely follow-up.

Skills

Customer Service Skills

Telephone Communication

Organizational Skills

Time Management

Education

College diploma in Customer Service or related field

University degree in Business Administration, Sales or Marketing

Tools

Salesforce

Oracle

Job description

Employer Industry: Identity-Centric Security Solutions

Why consider this job opportunity:
- Competitive salary with opportunities for bonuses
- Flexible work environment with options for remote, hybrid, or on-site work
- Career growth opportunities with a focus on professional development
- Supportive and collaborative team culture
- Chance to make a meaningful impact in the security industry
- Work with cutting-edge technology in a diverse environment

What to Expect (Job Responsibilities):
- Serve as the primary contact for inbound phone inquiries, creating cases in Salesforce and directing them to appropriate teams
- Respond to inquiries about products and assist in qualifying leads through various communication channels
- Manage the Digital Sales email inbox and voicemail inquiries, forwarding leads to the correct sales divisions
- Provide administrative support for the Sales Development Representative (SDR) team and assist with reports and KPI tracking
- Create and manage leads for product demos and evaluations, ensuring timely follow-up by sales teams

What is Required (Qualifications):
- College diploma and/or relevant background in Customer Service, Pre-sales, or Inside Sales
- 3-5 years of related work experience with demonstrated customer service skills
- Strong telephone communication skills and ability to multi-task in a fast-paced environment
- Proven ability to work effectively under pressure with attention to detail
- Strong organizational and time management skills, with a customer-focused mindset

How to Stand Out (Preferred Qualifications):
- University degree, preferably in Business Administration, Sales/Marketing, or a similar field
- Excellent communication and interpersonal skills with prior customer service experience
- Familiarity with Oracle and Salesforce.com
- Previous formal sales training considered an asset
- Fluency in additional languages beyond English

#IdentitySecurity #CustomerSupport #CareerGrowth #FlexibleWork #DiversityAndInclusion

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