Inbound Customer Service Representative

Tribal Wi-Chi-Way-Win Capital Corporation; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading company, Tribal Wi-Chi-Way-Win Capital Corporation, is seeking part-time customer service representatives for their inbound contact center. The role involves providing exceptional service without a sales component. Successful candidates will undergo four weeks of paid training and are expected to meet performance targets, provide accurate information, and assist customers effectively while functioning in a multi-program computer environment.

Qualifications

• Excellent customer service skills providing a positive customer experience with every call.
• Effective communication skills, strong keyboarding and computer skills required.
• Ability to function in a dual monitor and multi program computer setup.

Responsibilities

• Meet or exceed performance targets (attendance, call quality, call handling time).
• Provide complete and accurate information in a professional and courteous manner.
• Identify customer needs through effective probing and listening.

Skills

Excellent customer service skills

Communication skills

Multi skilling

Keyboarding and computer skills

Listening skills

Team player

Engaging and polite service

Job description

POSITION TYPE PART-TIME, 20 to 40 HOURS/WEEKJob Overview: Provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component. All successful candidates must complete four weeks of paid training.Summary of Accountabilities:

• Meet or exceed established performance targets (attendance, call quality, call handling time)
• Provide complete and accurate information in a professional, courteous and pleasant manner
• Identify customer’s needs through effective probing and listening
• Recommend appropriate options and solutions to fulfill customer’s need
• Complete post call documentation accurately and timely

Required Skills and Attributes:

• Excellent customer service skills providing a positive customer experience with every call
• Proven effective communication skills (listening/verbal/interpretation)
• Multi skilling (reading, keying and listening)
• Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation)
• Ability to function in a dual monitor and multi program computer setup
• Drive for helping customers and providing engaging, polite, professional and helpful service
• Team player; coachable and open to feedback

Job Requirement: Security ClearanceTWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.Please send a cover letter and a resume to [e-mail]. This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.