In-Seat Expediter

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 23,000 - 33,000; Full time

Job summary

Maple Leaf Sports & Entertainment Ltd. is seeking a Food & Beverage team member to deliver fast, friendly service to fans in seats during events.

You will prepare and complete orders quickly, communicate with runners and bartenders, and maintain safety and cleanliness standards. Applicants should hold a Smart Serve certification, be of legal age to serve alcohol, and be able to work evenings, weekends, and holidays.

Qualifications

• Smart Serve certification is required.
• Must be of legal age to serve alcohol.
• Available to work evenings, weekends and holidays.
• Proven ability to provide outstanding customer service.
• Previous food service experience is an asset.

Responsibilities

• Deliver food and beverage orders to fans in seats.
• Communicate orders to kitchen and staff quickly.
• Ensure safe food handling at all times.
• Open and close duties as needed.
• Maintain clean and organized work area.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

Smart Serve certification

Job description

**Powered by Passion. United by Purpose. Build for Impact.**At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.*\\*\\* We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. \\*\\****Job Description****Responsibilities:**As a valuable member of the Food & Beverage team, you will be responsible for the quick delivery of extraordinary customer service to fans in their seats during various events.* Prepare food and beverage orders quickly, expertly, and according to standard.* Communicate to In-Seat Runners, Expediters, Order Takers, Supervisor, and Bartender quickly and efficiently regarding orders.* Work diligently to ensure safe food handling principles are practiced.* Perform opening and closing duties as the need arises.* Ensure the work area and equipment is clean and organized at all times.* Perform other administrative or service functions as the need arises.* Adhere to all MLSE service standards and policies including Health & Safety.* Work in compliance with the provisions of the Occupational Health & Safety Act.**Qualifications:***Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.** Smart Serve certification is required.* Must be of legal age to serve alcohol.* Able to work evenings, weekends, and holidays as the need arises.* Proven ability to provide outstanding customer service.* Previous food service experience an asset.* Must be able to bend, crouch, and have the ability to lift/carry 35lbs up and down stairs.* Safe food handling training an asset.* Outstanding interpersonal and communication skills.* Work well under pressure; balance multiple tasks at a time.* Able to pay close attention to detail & calculate order totals manually.* Able to count, manage & stock inventory consistently.* Must be willing to abide by all uniform and grooming guidelines.* A passion for creating extraordinary customer experiences.**Apply By:****Job Posting Compensation Range/Rate:**20.26 per hour