In-Seat Expediter

MLSE; Toronto; On-site; CAD 23,000 - 33,000; Part time

Job summary

Maple Leaf Sports & Entertainment is hiring a Food & Beverage team member for venues in Toronto. You will deliver quick, extraordinary customer service to fans in their seats during events, and prepare food and beverage orders accurately.

You must hold Smart Serve certification, be of legal age to serve alcohol, and be available for evenings, weekends and holidays. The role requires safe food handling and strong teamwork to keep service running smoothly.

Qualifications

• Smart Serve certification is required.
• Must be of legal age to serve alcohol.
• Able to work evenings, weekends, and holidays as the need arises.
• Proven ability to provide outstanding customer service.
• Previous food service experience an asset.
• Safe food handling training an asset.
• Outstanding interpersonal and communication skills.
• Work well under pressure; balance multiple tasks at a time.
• Able to count, manage & stock inventory consistently.
• Must be willing to abide by all uniform and grooming guidelines.

Responsibilities

• Provide quick, extraordinary customer service to fans in their seats during events.
• Prepare food and beverage orders quickly and accurately.
• Communicate orders to In-Seat Runners, Expediters, Order Takers and staff.
• Adhere to safe food handling principles.
• Perform opening and closing duties as needed.
• Keep the work area clean and organized at all times.
• Adhere to MLSE service standards and Health & Safety policies.
• Work in compliance with the Occupational Health & Safety Act.

Skills

Customer service

Interpersonal communication

Attention to detail

Teamwork

Education

Smart Serve certification

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you’re ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

Responsibilities

• As a valuable member of the Food & Beverage team, you will be responsible for the quick delivery of extraordinary customer service to fans in their seats during various events.
• Prepare food and beverage orders quickly, expertly, and according to standard.
• Communicate to In-Seat Runners, Expediters, Order Takers, Supervisor, and Bartender quickly and efficiently regarding orders.
• Work diligently to ensure safe food handling principles are practiced.
• Perform opening and closing duties as the need arises.
• Ensure the work area and equipment is clean and organized at all times.
• Perform other administrative or service functions as the need arises.
• Adhere to all MLSE service standards and policies including Health & Safety.
• Work in compliance with the provisions of the Occupational Health & Safety Act.

Qualifications

• Smart Serve certification is required.
• Must be of legal age to serve alcohol.
• Able to work evenings, weekends, and holidays as the need arises.
• Proven ability to provide outstanding customer service.
• Previous food service experience an asset.
• Must be able to bend, crouch, and have the ability to lift/carry 35lbs up and down stairs.
• Safe food handling training an asset.
• Outstanding interpersonal and communication skills.
• Work well under pressure; balance multiple tasks at a time.
• Able to pay close attention to detail & calculate order totals manually.
• Able to count, manage & stock inventory consistently.
• Must be willing to abide by all uniform and grooming guidelines.
• A passion for creating extraordinary customer experiences.

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Job Posting Compensation Range/Rate

20.26 per hour

At MLSE, we are committed to building an equitable , diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail] . This email is only for accommodation requests. Resumes sent to this email address will not be considered.