In Room Dining Server

River Cree Resort & Casino; City of Spruce Grove; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join River Cree Resort & Casino as an In Room Dining Server, essential in delivering exceptional service to hotel guests. The role requires delivery of food, maintenance of cleanliness, and adherence to health regulations. If you're eager to provide outstanding customer service in a lively environment, we invite you to apply for this opportunity to grow with a progressive team.

Benefits

Competitive wage and excellent benefits

Shuttle service from West Edmonton location

Participation in Circle of Service program

Opportunity to work in a progressive team environment

Qualifications

• 1-2 years in food and beverage service, banquet service, or bar service.
• Experience in Micros or another point of sale system preferred.
• Fluent in English; a second language is an asset.

Responsibilities

• Serve prepared foods and drinks to hotel guests.
• Maintain cleanliness of the service area and equipment.
• Deliver all guest requests completely and in a timely manner.

Skills

Communication skills

Customer service skills

Mathematic skills

Physical coordination

Education

High School Graduate

Winequest certified or equivalent

Alberta Server Intervention Program

Job description

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A structured In Room Server role is critical to serve prepared foods and drinks to Hotel guests.

• It is Each associate is expected to carry out, within their capabilities, all reasonable requests by management
• Responsible to wash and clean your hands regularly with soap and water
• Responsible to be properly groomed and dressed professionally daily
• Responsible to check your work schedule daily and note any changes
• Reports to work on time.
• Ensure department keys are picked up and complete opening duties in Room Service
• Ensure that the kitchen associates are in and report to LP if not at work immediately
• Pickup all necessary reports.
• Pickup all baked goods from the loading dock and deliver to kitchen for service
• Ensure that all requests are delivered complete and in a timely manner
• Attends standup meetings daily and participate in general discussions
• Use proper food handling procedures (gloves, tongs, napkins, etc)
• Use proper dialogue in greeting guests, entering rooms and clearing out rooms
• Maintain working in a clean and organized environment
• Provide ample stock of china, cutlery and glassware for the department to use
• Properly clean and sanitize equipment used to serve our guests requests
• Ensure that Room Service and Main Service Bar work area is clean and sanitized
• Ensure that all guest charges are posted correctly and in a timely manner
• Prepare to open the Main Service Bar by getting the opening duties completed
• Prepare to order any food and beverage requirements from storeroom
• Place a fresh flower order weekly from the florist
• Prepare setups for functions ie cutlery, china, glassware, linen for functions
• Prepare to assist other outlets during busy periods of service
• Prepare cash outs for each shift and deposit them
• Deposit any cash or cheques for cash outs into the safe after every shift with witness
• Print revenue reports daily for closing shifts after outlets are closed
• Report any challenges and complaints from guests
• Ensure that the department is secured, and keys are turned in to security after shift
• Report to department meetings and trainings as scheduled
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Other duties as required
• 1-2 years in food and beverage service, banquet service, bar service
• Experience in Micros or another point of sale system an asset
• High School Graduate
• Alberta Server Intervention Program
• Winequest certified or equivalent required
• Proserve License an asset
• Strong communication skills (verbally, listening and writing)
• Fluent in English (oral and written), a second language is a definite asset
• Ability to carry food and beverage trays (approx 5-10 lbs)
• Basic knowledge in food, liquor, beer, and wine
• Basic knowledge of other hotel services, city attractions and local services
• Must have understanding in sanitation, hygiene and food handling procedures
• Good customer service skills with excellent phone etiquette
• High standard of personal grooming
• Ability to recognize our repeat guests
• Ability to work in a quick paced environment and be able to deliver services to our guests in a timely manner
• Mathematic Skills Basic math may be needed to verify cash receipts.
• Good customer service skills with excellent phone etiquette
• Physical Coordination The server must have the ability to move food trays. Trays loaded with food may be as heavy as 20 lbs.
• Communication Skills Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Able to work as a part of a team.
• Able to work with little supervision.
• Ability to work calmly under pressure.
  
  
  

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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