In Room Dining Manager

Four Seasons Hotels Ltd; Whistler; On-site; CAD 75,000 - 80,000; Full time

Job summary

A leading luxury hotel chain in Whistler is seeking an experienced In Room Dining Manager to oversee service and manage a team. The ideal candidate will have 2-3 years of food & beverage management experience, excellent communication skills, and a commitment to exceptional guest service. The role involves ensuring high-quality dining experiences, compliance with safety regulations, and managing costs effectively.

Benefits

Housing Allowance

Winter Leisure Pass

Use of Fitness Facility

Medical, Dental and Sick leave coverage

Retirement Benefits

Employee Travel Program

Excellent Training and Development opportunities

Complimentary meal per shift

Employee Recognition Programs

Dry Cleaning Services

Qualifications

• Experience in luxury hotel or high-end restaurant environments.
• Ability to manage and motivate a team.
• Fluency in English required.

Responsibilities

• Oversee all aspects of In-Room Dining service.
• Lead and manage the In-Room Dining team.
• Maintain high levels of guest satisfaction.
• Ensure compliance with all safety and sanitation regulations.
• Control costs and maximize profitability.
• Manage Private Bar Program.

Skills

Leadership

Guest service

Communication skills

Education

Minimum 2-3 years of experience in food & beverage management

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

The Four Seasons Resort and Residences Whistler is looking for a In Room Dining Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.

Join our Team:

Four Seasons Resort Whistler offers a warm, intimate and comfortable respite after an exhilarating day on the mountain with the largest and best-appointed accommodation and employees who share their genuine appreciation of the land, local expertise and passion for the natural beauty of Whistler.

We are proud to be the only Five Star resort in Whistler, and our Spa at Four Seasons, rated Four Stars, is the only Star-rated spa in the mountain resort. We offer 273 elegant guest rooms and suites; a luxury Spa, an award-winning Steakhouse and an all-day dining restaurant and Bar.

Salary Range: $75,000 to $80,000 annually

What you will do:

This list is not all–inclusive and should only be used as an overview of all actual responsibility.

• Oversee all aspects of In-Room Dining service: This includes menu development, order taking, food and beverage preparation and delivery, guest service, and ensuring the highest standards of quality and presentation.

• Lead and manage the In-Room Dining team: This involves hiring, training, scheduling, and motivating staff to provide exceptional service.

• Maintain high levels of guest satisfaction: This includes proactively addressing guest requests and resolving any issues that may arise during the dining experience.

• Ensure compliance with all relevant safety and sanitation regulations: This includes food safety protocols, hygiene standards, and workplace safety procedures.

• Control costs and maximize profitability: This involves managing inventory, optimizing order fulfillment processes, and minimizing waste within the In-Room Dining department.

• Guest Amenity Program: Ensure the amenity program is elevated, relevant to the the location/property and guests based on their VIP codes and preference receive a distinctive amenity. Ensure there is an amenity grid for long stay and high expectations guests. Amenities must be available for guests to pre order via Shopping cart

• Manage Private Bar Program: Over look private program, ensure the offering is best in class, pricing is accurate in system, team is regularly checking best before dates, refilling all the rooms before guests arrival and charges are posted accurately and disputes handled timely .

What you bring:

• A minimum of 2-3 years’ experience in a Food & Beverage front of house management position, preferability in the luxury hotel.

• Ability to lead, motivate, and develop a high-performing team. Excellent communication, interpersonal, and problem-solving skills.

• Fluency in English is required for this role

• Passion for delivering exceptional guest service with a strong focus on exceeding guest expectations.

What we offer:

• Housing Allowance

• Winter Leisure Pass; ski pass or leisure benefit

• Use of the Fitness Facility and Manager Fitness Programming

• Medical, Dental and Sick leave coverage

• Retirement Benefits

• Employee Travel Program; complimentary and reduced rates at other Four Season

• Excellent Training and Development opportunities

• Complimentary meal per shift in our employee dining room

• Employee Recognition Programs

• Dry Cleaning Services

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our In Room Dining Manager to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media :

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.