In Room Dining Coordinator - Winter Seasonal

Four Seasons Resort Hualalai; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the award-winning team at Four Seasons Resort & Residences Whistler as an In Room Dining Coordinator. You will ensure guest satisfaction by managing orders, communicating with the kitchen, and contributing to a culture of excellence in service. This role offers an exciting opportunity in a prestigious environment with competitive wages and comprehensive benefits.

Benefits

Affordable staff accommodation located in scenic Whistler

Leisure benefit with seasonal ski pass or winter leisure allowance

Employee wellness initiatives

Complimentary meal provided every shift

Paid time off; vacation days and floating holidays

Excellent training and development programs

Exclusive discount and travel programs

Qualifications

• Prior experience in Food & Beverage.
• Strong command of the English language.
• Positive, outgoing personality.

Responsibilities

• Ensure accurate order taking with full menu knowledge.
• Communicate special requests and orders to the kitchen efficiently.
• Prepare for small events and manage the menu.

Skills

Customer Service

Communication

Multi-tasking

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:
Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, In Room Dining Coordinator.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly Wage: $23 .00 - $25.00

What you will do:

• Ensure accurate order taking with full menu knowledge

• Ensure all pick-up charts are aligned with the most recent menu in circulation and ask Chef for any update that shall be required

• If repeated order errors occur, escalate to Supervisor/Manager

• Communicate special requests and orders to the kitchen efficiently

• If kitchen miscommunication affects service, escalate to Chef or MOD

• Coordinate guest requests via HOTSoS with relevant departments and ask for confirmation when completed

• Effectively communicate with Private Bar attendants on any room requests that shall come in

• If guest requests are repeatedly delayed/unfulfilled, escalate to Department Head

• Generate Trace Reports off Opera the day before to ensure that amenity sheet is ready for next day VIP arrivals and only a few edits to be kept pending

• If inaccuracies are found, escalate to In Room Dining Manager

• Ensure timely delivery of amenities with the servers based on ETA

• If delays occur with room status coming in from front desk or amenity production from the kitchen frequently , escalate to In Room Dining Manager

• Print and update BEo /speed sheets for Pre-Orders & Small Events, Private Chef Experience, Internal BEO, Direct Line etc

• Organize pre-orders, amenities, beverage requests listed on the BEO

• If pre-orders are mismanaged, escalate to Events Manager mentioned on the BEO

• Prepare for small events (Refer Daily Clip Board and update briefing board)

• If event setup or coordination fails, escalate to Event Coordinator & IRD Supervisor

• Menu & System Management

• Update menus and ensure accuracy in IRIS system

• If menu updates are incorrect or delayed, escalate to MOD

• Assist with special admin projects (e.g., grats , cash tips, schedule changes, amenity sheet edits and maintenance, HotSOS reports and daily records)

• Conduct monthly menu engineering reviews and updates on revenues and sales to be kept updated for BOO slides (supporting Room Service Manager)

• Share and record all guest feedback, pertaining to service, food and all or any other matters related to the Room Service Department.

• Help on the floor when necessary, with setting up of trolleys, food pick up from relevant kitchens and helping service team deliver orders to the rooms

• Other duties within the In Room Dining and Private Bar departments may be required .

What you bring:

• Prior experience in Food & Beverage

• Have great customer service and communication skills and a positive, outgoing personality .

• Ability to multi task

• Strong command of the English language.

• Valid work authorization for Canada.

What we offer:

• Competitive wages

• Affordable staff accommodation located in scenic Whistler

• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance

• Employee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.

• Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)

• Complimentary meal provided every shift in our staff cafeteria

• Paid time off; vacation days and additional floating holidays per year

• Excellent training and development programs

• Exclusive discount and travel programs with Four Seasons worldwide

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights and holidays.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media :

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.